ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Payroll
Company Size:  10 – 20k Employees  /  Industry:  Food Service
Regions in Scope:  North America
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Identify potential gaps in the plan early on: The biggest challenge we faced was with login issues. Just three weeks before launch, we realized that our retail associates did not have company email addresses, which caused issues with logging in to the new system. This was a gap in our initial plan that was not identified until the eleventh hour. It’s a reminder of how important it is to identify potential gaps in the plan early on in the process.

Provide comprehensive training: Our managers, who were responsible for training their teams on the new system, did not attend the live training sessions. As a result, there were some challenges with adoption and understanding of the new system. To avoid this, we recommend providing recorded training with live Q&A sessions, in addition to live training.

Understand the specific needs of the organization: Alight, our account consulting firm, had a tendency to want to implement a template without fully understanding our specific needs as a company. To avoid this, it’s important to have open communication with your consulting firm and ensure they are taking your unique needs into account.

Maintain responsiveness: We found that the responsiveness of Alight tapered off after the go-live date. To ensure a smooth transition, it’s important to maintain open communication and keep the lines of support open.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,openText
Company Size:  10 – 20k Employees  /  Industry:  Mining
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Project Leader

Consultant Recognized:  Olga Gothon
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Know your global/local processes (if not get ready before starting the implementation project), setup the best team with highly engaged & skilled persons you like to work with for the entire project and beyond (internal + external), don’t lose focus on the initial goals during that challenging journey.

Software: Workday
Modules Implemented:  Payroll
Company Size:  20 – 50k Employees  /  Industry:  Internet
Regions in Scope:  North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)

Did you get the business value that you thought you would achieve from this project?  Yes
Were there any integrations that were particularly important or problematic? 
Yes. Particularly the ones for stock.

Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 3 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process? 
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed? 
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software?
Know your business (what you want) and get educated on the platform. Interview the prospective consultants and drive accountability. Well-defined roles and responsibilities are key.

Software: Workday
Modules Implemented:  Financials
Company Size:  5 – 10k Employees  /  Industry:  Marketing / Market Research / Public Relations
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Reviewer Role: Training
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Training

Did you get the business value that you thought you would achieve from this project?  Yes

Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process? 
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed? 
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software?
Make sure that everything is ready to go on time.

Originating Consulting Firm: Appirio
Software: Cornerstone
Modules Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  0 – 1,000 Employees  /  Industry:  Accounting
Regions in Scope:  Asia Pacific & Japan,North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)

Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all

Were there any integrations that were particularly important or problematic? 
Data didn’t flow from our source system as intended. We did a lot of manual data uploading.

Systems Expertise 5 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 2 (out of 5)
Quality of Consultants 2 (out of 5)
Flexibility / Adaptability 2 (out of 5)

SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?  
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed? 
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? 
Be involved in every step of gathering requirements so that clear expectations are outlined and achieved.

Software: Workday
Modules Implemented:  HCM (HR Core)
Company Size:  100k+ Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  Latin America,North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)

Did you get the business value that you thought you would achieve from this project?
Yes

Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed? 
Slight change in team

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  10 – 20k Employees  /  Industry:  Other
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  9
Reviewer Role:  Decision Maker

Consultant Recognized:  James Gardner
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The overall experience was good. Quite a few disappointments regarding Workday – possibly we expected too much. Some issues are still unresolved (goal setting cannot be done within the system), but the implementation partner did a good job and helped us as much as possible.

HR Software:  Cornerstone
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation
Company Size:  0 – 1,000 Employees  /  Industry:  Accounting
Regions in Scope:  Asia Pacific & Japan,North America
Level of Complexity:  6
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Seek some additional support from your solution vendor as a resource or go-between. The concern is that the implementation partner is not in the long-term relationship, and has different short-term motivation for the project.

HR Software:  Cornerstone
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Financials
Company Size:  10 – 20k Employees  /  Industry:  Government / Military
Regions in Scope:  North America
Level of Complexity:  5
Reviewer Role:  Project Leader

Consultant Recognized:  Tommy Craft
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  3 out of 5
Implementation Process  2 out of 5
Responsiveness  3 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Alight had an aggressive schedule and did not provide the “Consulting approach” we needed to understand some functionality of the Cornerstone clouds. Little to no consultation or advice was given on EDGE integrations that are critical to the functionality of an ATS.

HR Software:  Cornerstone
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation
Company Size:  10 – 20k Employees  /  Industry:  Other
Regions in Scope:  North America
Level of Complexity:  8
Reviewer Role:  Project Leader

Project(s) in Scope:  Multiple Cloud deployment, LMS, ATS, PMS, Comp

Systems Expertise  3 out of 5
Implementation Process  2 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Set very clear expectations of what the partner will do. Spend more time in the discovery phase and have the partner clearly outline using past experience what integrations, processes and steps they believe we need to plan through in the implementation of the software. In partnership set realistic achievable project deliverable dates, keeping firmly in mind that the Company project team have full time jobs. Ensure that the project consultant does not build an aggressive timetable and re-assign key consultants based on time driven milestones.

HR Software:  Workday
Products Implemented:  HCM (HR Core),Payroll
Company Size:  1 – 5k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Level of Complexity:  8
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Those companies who are doing an implementation should really prepare as many questions as possible to all considered parties in advance to have the best clarity for decision making and implementation possible.

HR Software:  Workday
Products Implemented:  HCM (HR Core)
Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  10
Reviewer Role:  Client – final user

Consultant Recognized:  Derreck Brown
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,Full implementation

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The system is very good, edge and user-friendly however we have the opportunity to customize processes focused by countries and also in the translation for this service at a global level

Originating Consulting Firm: Appirio
HR Software:  Workday
Products Implemented:  HCM (HR Core),Payroll,Financials
Company Size:  1 – 5k Employees  /  Industry:  Aerospace / Aviation / Automotive
Regions in Scope:  North America
Level of Complexity:  6
Reviewer Role:  Decision Maker

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall the implementation was good, but the process was somewhat more siloed that we would have liked it to have been.

We have used Workday’s own Professional Services team for smaller projects and have been very satisfied with them. We would use them in the future for add-on capabilities.

Originating Consulting Firm: Appirio
HR Software:  Workday
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Education
Regions in Scope:  Europe, Middle East & Africa
Level of Complexity:  7
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

HR Software:  Workday
Products Implemented:  HCM (HR Core),Recruiting / Onboarding, Integration with legacy systems
Company Size:  5 – 10k Employees  /  Industry:  Other
Regions in Scope:  Europe, Middle East & Africa,North America
Level of Complexity:  9
Reviewer Role:  Project Team Member

Consultant Recognized:  Matthew Cahill
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.75x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Joined the experience toward the launch of the onboarding module; most of the difficulty came with our internal need to integrate certain legacy systems and the extra amount of testing prior to launch or implemented changes post launch. the consultant was assisted with onboarding for US only and was very helpful in moving that module toward launch. most of the implementation work was and is managed by our internal team

Originating Consulting Firm: Appirio
HR Software:  Workday
Products Implemented:  HCM (HR Core),Payroll
Company Size:  5 – 10k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Level of Complexity:  7
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  2 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are finding post go-live that our configuration wasn’t always Workday standard. I think our partner configured to how we were doing things in our old system versus pushing us to move to more industry standard. This has caused complications when we try and take on new features with Workday. We are going back and relooking at some of our original configuration.

I also think there is a gap with implementation partners and testing. In two implementations we have done with Workday partners we experienced the same thing. They didn’t really help with testing and cutover/go-live planning as much as I would have expected. We utilized boutique Workday consultants to bridge that gap.

Originating Consulting Firm: NGA HR
HR Software:  SAP SuccessFactors
Products Implemented:  Recruiting / Onboarding
Company Size:  10 – 20k Employees  /  Industry:  Computers (Hardware, Desktop Software)
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  8
Reviewer Role:  Decision Maker

Consultant Recognized:  Kevin Littlechild
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
– Check out partner’s technical expertise thoroughly – not just that they are experience with the software/vendor in question, but that they have completed projects that are the same/similar as you are proposing. Finding out that your partner has proposed a solution, based on their understanding of your requirements but a Misunderstanding of the software’s capabilities can be a time-consuming and expensive path to travel. Get and check references and sample projects from other clients from both the partner and the software vendor! NGA really knew our requirements, they took the time to listen and reflect and this, combined with our pre-existing relationship meant they had a thorough understanding of what we wanted to achieve.

Originating Consulting Firm: Appirio
HR Software:  Workday
Products Implemented:  Payroll
Company Size:  1 – 5k Employees  /  Industry:  Real Estate
Regions in Scope:  North America
Level of Complexity:  9
Reviewer Role:  Project Team Member

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  2 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations:  3x time expected
Cost vs. Expectations: 2x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure the consultant is fully fluent in the product from all aspects of the software. There were too many specialist in one area of the product as opposed to experts. There seemed to be not that much cross collaboration within their organization.

HR Software:  Workday
Products Implemented:  HCM (HR Core)
Company Size:  10 – 20k Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  North America
Level of Complexity:  10
Reviewer Role:  Project Leader

Consultant Recognized:  Will Hardy
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be open to change in processes

HR Software:  Workday
Products Implemented:  HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Payroll
Company Size:  10 – 20k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Project Status:  My company has completed our project!

Consultant Recognized:  Derreck Brown
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Extensive testing is necessary, ask a lot of questions, because you don’t know what you don’t know.

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll
Company Size:  10 – 20k Employees  /  Industry:  Mining
Regions in Scope:  Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Difficulty:  9
Reviewer Role:  Project Leader

Project Status:  My company has completed our project!

Consultant Recognized:  Derreck Brown
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  2 out of 5
Implementation Process  1 out of 5
Responsiveness  1 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 1 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The specific consultants matter, but the leadership matters just as much. Fixed fee is highly preferential to time & materials.

Originating Consulting Firm: Appirio
HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Financials,Other
Company Size:  0 – 1,000 Employees  /  Industry:  Consulting
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America
Level of Difficulty:  8
Reviewer Role:  Project Leader

Project Status:  My company has completed our project!

Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Partner NPS Score:   8

Systems Expertise  4
Implementation Process  4
Responsiveness  5
Quality of Consultants 3
Flexibility / Adaptability 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot