ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll,Financials
Company Size:  20 – 50k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Lead Architect

Consultant Recognized: 
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  3 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Get all licensing issues resolved before starting, even if it means pushing the software vendor.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Dan Jennis
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be sure to discuss best practices with like industry

HR Software:  ServiceNow
Products Implemented:  HCM (HR Core)
Company Size:  50 – 100k Employees  /  Industry:  Utilities
Regions in Scope:  Europe, Middle East & Africa,Latin America,North America
Level of Complexity:  7
Reviewer Role:  Project Team Member

Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
the 3 “P’s” Process Process Process
— follow agile methodology for quick incremental builds and deliver end user functionality

Note: Project done by Sogeti, part of Capgemini

“Their people were great to work with.”  Lessons Learned:  “Make sure that you have representatives from the business as project team members. Also, conduct several meetings to get your front line employees opinions and recommendations.”

What HCM vendor have you chosen / implemented? SAP Successfactors

Your HCM Project Status: My company has completed our project!

What Products did you implement?  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)

What partner / consulting organization did you use?  Capgemini

How did you find your partner / consulting organization?   Our HCM vendor gave us recommendations

How many proposals did you receive from implementation partners / consulting organizations?  4

What were the most important criteria for choosing your implementation partner?

☑ Recommendation from HCM vendor
☑ Price
☑ Experience
☑ Reputation

What type of project(s) did you complete (or are in process with) with this vendor? ☑ Initial deployment (Phase 1)

What was your role in this project? ☑ Decision Maker

How likely would you be to recommend your chosen HCM vendor? ‎10 out of 10

How likely would you be to recommend your chosen PARTNER? ‎10 out of 10

Systems Expertise  ‎5 out of 5

Implementation Process  ‎5 out of 5

Responsiveness  ‎5 out of 5

Quality of Consultants  ‎5 out of 5

Flexibility / Adaptability  ‎5 out of 5

Please rank the SPEED of the implementation vs. your expectations  ☑ Right on schedule!

Please rank the COST of the implementation vs. your expectations  ☑ Exactly what we budgeted

What strengths did you feel your partner brought to your project? Their people were great to work with.

Your organization size… ☑ 10 – 20k Employees

Your industry  ☑ Retail / Hospitality