ERP Area: HR/Human Capital Management
Software:  Oracle HCM Cloud
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  50 – 100k Employees  /  Industry:  Engineering / Architecture
Regions in Scope:  Europe, Middle East & Africa,North America
Reviewer Role:  Decision Maker

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure that you have a team with experience from the partner and you control the leaving/joining process

Software: Workday
Modules Implemented:  HCM (HR Core),Payroll,FIN
Company Size:  5 – 10k Employees  /  Industry:  Food Service
Regions in Scope:  North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Training

Did you get the business value that you thought you would achieve from this project?
Yes

Systems Expertise 5 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process? 
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed? 
No change

Software: Oracle HCM Cloud
Modules Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll
Company Size:  50 – 100k Employees  /  Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live

Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all

Were there any integrations that were particularly important or problematic? 
Disappointed Oracle does not have standard out of box integrations for things like Benefit Vendors, Concur, GAL etc.

Systems Expertise 4 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 3 (out of 5)

SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?  
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed? 
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? 
Inconsistent actions (naming convention from within the application vs. what is displayed in MSS or ESS. As much as we stressed Change Management and Training the client did not want to invest $ so we had quite few problems.

Oracle HCM Cloud Reporting horrible. Borders on not being globally compliant and caused ‘customization’. Example Emergency Contacts falls under ‘contacts’ which might be used for beneficiary or dependents. Emergency Contacts asked for SSN and DOB which we had to turn off and added to our customization list. As much as Oracle states they are compliant, globally we had internal legal guidance that felt otherwise. Oracle held firm on their decision stating required for Payroll however we were not using Oracle Payroll

HR Software:  Workday
Products Implemented:  HCM (HR Core),Recruiting / Onboarding
Company Size:  20 – 50k Employees  /  Industry:  Aerospace / Aviation / Automotive
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  8
Reviewer Role:  Project Team Member

Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lock in plan with previous vendor for transfer of data to support audit requests.

HR Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan
Level of Complexity:  10
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

Originating Consulting Firm: Presence of IT
HR Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Non-Profit
Regions in Scope:  North America
Level of Complexity:  5
Reviewer Role:  Project Leader

Consultant Recognized:  Dee Amarnath
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services,Training

Systems Expertise  4 out of 5
Implementation Process  2 out of 5
Responsiveness  1 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We used PoIT for implementing SF Recruiting and it was an awful experience. The consultant initially on the team from India had terrible connections for all calls and was hard to understand so they had to reassign to a US person. We would send multiple communications to multiple contacts at PoIT with responses

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  10 – 20k Employees  /  Industry:  Research / Science
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,North America,South Asia
Level of Complexity:  8
Reviewer Role:  Consultant

Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
*Focus on getting an alignment on the core HR processes early in the implementation cycle
*Design of role based permissions is critical for the success – spent time on that to get the design right
*Build a strong support team to manage the day to day operations/support and also to work on enhancement, quarterly releases, future upgrades etc.
*Set processes for managing audit and compliance of the HR system – especially vital for public listed companies

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core)
Company Size:  50 – 100k Employees  /  Industry:  Engineering / Architecture
Regions in Scope:  North America
Level of Complexity:  6
Reviewer Role:  Project Leader

Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  3 out of 5
Implementation Process  2 out of 5
Responsiveness  4 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 2x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be agile
Expect Change
Hold accountability

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  5 – 10k Employees  /  Industry:  Business / Professional Services
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America
Level of Complexity:  10
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Engage a consulting firm with vast experience implementing both your software choice, and your current software/HRIS solution.

HR Software:  ServiceNow
Products Implemented:  Financials, HR Service Delivery
Company Size:  20 – 50k Employees  /  Industry:  Utilities
Regions in Scope:  North America
Level of Complexity:  9
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Complexity underestimated for financials.

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  20 – 50k Employees  /  Industry:  Retail
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  9
Reviewer Role: Global process ownership

Systems Expertise  3 out of 5
Implementation Process  2 out of 5
Responsiveness  2 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
avoid assumptions – change takes time – change and deployment are key

HR Software:Workday
Products Implemented:HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  100k+ Employees  Industry:Pharmaceutical / Chemical
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity: 9
Reviewer Role:  Decision Maker

Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  10 – 20k Employees  /  Industry:  Other
Regions in Scope:  North America
Level of Complexity:  8
Reviewer Role:  Consultant

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

HR Software:  Workday
Products Implemented:  HCM (HR Core),Payroll
Company Size:  50 – 100k Employees  /  Industry:  Other
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  10
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We should have spent more time correcting our current state prior to our project launch. Fixing the current and preparing for the future has been a difficult task.

HR Software:  Oracle HCM
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll,Financials
Company Size:  20 – 50k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Level of Complexity:  10
Reviewer Role:  Decision Maker

Consultant Recognized:  Jen Capone, Joanne Strphan
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll
Company Size:  10 – 20k Employees
Regions in Scope:  North America
Level of Difficulty:  8
Reviewer Role:  Project Leader

Project Status:  My company has completed our project!

Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  4
Implementation Process  3
Responsiveness  4
Quality of Consultants 2
Flexibility / Adaptability 4

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If the project manager is bad, immediately demand a new one.