HR Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  100k+ Employees  /  Industry:  Computers (Hardware, Desktop Software)
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa
Level of Complexity:  6
Reviewer Role:  Project Team Member
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The initial experience of implementing the project went on smooth!

HR Software:  ServiceNow
Products Implemented:  ITSM, ITOM, PPM, Asset Discovery
Company Size:  100k+ Employees  /  Industry:  Accounting
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  9
Reviewer Role:  Exec. Advisor/Implementation Lead

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  2 out of 5
Responsiveness  4 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Mandate repeatable implementation process if implementing in multiple territories. Complete list of required materials for implementation, use them as “co-pilot” and not driver. Leverage resources and capabilities, however use in house talent to understand business change required.

HR Software:  Oracle HCM
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  50 – 100k Employees  /  Industry:  Retail
Regions in Scope:  North America
Level of Complexity:  8
Reviewer Role:  Project Team Member

Consultant Recognized:  Rakesh
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They have been a proven partner throughout our implementation. We would likely refer them to another company.