ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker and Project Leader

Consultant Recognized:  Chanelle Birch
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The people at PredictiveHR are amazing! They are every bit a partner, you do not need to look anywhere else for your UKG needs!

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
Company Size:  0 – 1,000 Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Jacob Spires
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.75x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Speed of the project was due to the vendor, not Predictive HR.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Ready (Formerly Kronos Workforce Ready),UKG Pro Time (formerly UltiPro Time)
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Non-Profit
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Adrienne Occhino
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
First of all, Adrienne was so helpful and professional. She was great to work with and everyone on our team responded well to her. Our biggest issue is that we have a Phase One item that has not been resolved, so we are still waiting for that. It feels like, once we launched our first pay day, we were back burnered. Even though we had an item that continues to plague us. Secondly, we had a three month lapse in our benefit integration feed. We provided all information when requested. The person who was the lead with UKG then went on leave (which is understandable) and our account was shelved. We pressed and pressed for movement on this, but rather than the projected 3-4 months it would take to set up, it took ~9 months from beginning to end. Once they identified that the ball was dropped they moved relatively quickly, although they did not parallel process the feeds, but dealt with them (seemingly) one at a time. So the feedback would primarily be that it feels like when the project is close to end, it is too quickly turned over to ‘customer support’ when implementation issues are still at issue.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Jacob Spires and Kamesha Wright
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Highly recommend Jacob Spires and Kamesha Wright. They were replacements for former teammates assigned to our project, who were both incompetent and cost us 2.5 months of lost time. UKG (lack of internal resources/poor communication/red tape) also cost us about 6 weeks of lost time (~2 weeks delay just from UKG’s inability to switch access permissions from the former solutions consultant to Kamesha). Kamesha has gone above and beyond to make up lost time and ensure that our payroll was accurately processing. I am only marking Predictive HR down because of the initial team that was assigned to our project.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits
Company Size:  1 – 5k Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Project Leader

Consultant Recognized:  Jeanne McCloskey, Charlie Occhino, James Troiano
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Partner – excellent with 1:1 training. High touch. Delivered during crunch time

Software (UKG) – outdated support model and confusing optimization or deployment of new features

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding
Company Size:  10 – 20k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Charles Occhino
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be very detailed about what you need

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software),API integration with UKG and Concur
Products Implemented:  not leading any of these projects at the moment
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Leader

Consultant Recognized:  Charles Occhino
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall great experience and Charles is VERY responsive and helpful.

Originating Consulting Firm: The WFC Group
ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented:  Scheduling
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Robin Ball
Project(s) in Scope:  Advanced Scheduling Add ons

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Issues still rising after go live that need resolution. 2 week support post is not enough, so we’ve needed additional support. Project Management doesn’t seem to have a full handle on what is going on at times, seems a little scattered.

Originating Consulting Firm: The WFC Group
ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll
Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Chanelle Birch
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Workforce Consulting Group (aka The WFC Group) truly partners with you to achieve successful business outcomes. From sales to consultant to the CEO himself, they live by their motto of helping companies achieve their goals. The relationship is outstanding and we are thankful we found them when we did!

Originating Consulting Firm: The WFC Group
ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Workforce Central (formerly Kronos Workforce Central)
Products Implemented:  Time entry
Company Size:  1 – 5k Employees
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Neil Shah
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We learned consultants make everything work quicker!

Originating Consulting Firm: The WFC Group
ERP Area: Workforce Management (Time & Labor Management)
Software:  Kronos Advanced Scheduler
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Diane Bogan
Project(s) in Scope:  Initial deployment (Phase 1),Training

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Project Wrap up would need to be much more succinct. Training documentation is custom and should have templates of past implementations to increase speed of delivery.

Originating Consulting Firm: The WFC Group
ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Dimensions (formerly Kronos Workforce Dimensions)
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  3 out of 5
Responsiveness  5 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It’s extremely important to have strong project management with clear rules of engagement and performance expectations – beyond just the scope of work to be performed.