Driving Digital Transformation Success in Healthcare: A Conversation with HyBridge Solutions
Digital transformation has become a crucial aspect of the healthcare industry, revolutionizing the way organizations operate and deliver care to patients and employees. In a recent interview, Jake Hammett, Senior Director of UKG Solutions and Strategy at HyBridge Solutions, shared the story of a successful digital transformation project at a large regional healthcare system that they helped to lead.
HyBridge Solutions, a premier consulting partner of UKG and Infor software, specializes in providing ERP and workforce management solutions to healthcare organizations. This article explores key insights from the interview, highlighting the challenges faced by the healthcare system, the solutions provided by HyBridge Solutions, and the secrets to their digital transformation success for any software project.
About this South Carolina-based Regional Healthcare Organization
This prominent healthcare organization in South Carolina, has over 10,000 employees working across five hospitals and various other facilities. Known for their innovative procedures and dedication to excellence, they have been a beacon of quality patient care in the Spartanburg community for over a century.
The relationship between them and HyBridge Solutions began nearly a decade ago, initially focusing on an ERP project and subsequent upgrades. HyBridge’s stellar performance during this engagement paved the way for further collaboration on UKG initiatives, including transitioning to Dimensions, UKG’s workforce management and employee engagement suite.
Challenges Which Drove the Digital Transformation Effort
The primary drivers for this organization’s digital transformation centered around enhancing the overall employee experience, automating manual processes, and integrating their timekeeping and scheduling solutions. They aimed to replace their existing nurse scheduling application with an enterprise solution and replace their aging telephony solution with modern punch-in methods.
For the team, the move from analog phone punching to the UKG Dimensions Mobile app was a game-changer.
Employees could now punch in at their work location, see schedules, request time off, pick up open shifts, and conduct self-scheduling activities. The mobile app also facilitated advanced features like missed punch workflows and allowed employees to review and approve their timecards every pay period.
Despite facing bandwidth challenges and turnover, the core team remained undeterred. The project culture was one of open communication and collective problem-solving. Even with COVID-19 constraints limiting onsite interactions, the team managed to work closely, providing onsite presence to roll out the product during ‘road shows’ and for final go-live.
HyBridge Solutions & the Value They Bring to Healthcare Clients
The success of previous projects and the trust built over time led the healthcare organization to choose HyBridge Solutions as their partner for this digital transformation initiative. The long-term relationship proved valuable in understanding the customer’s needs and aligning the solutions accordingly.
HyBridge Solutions, with its expertise in UKG’s time and labor management application, not only met the organization’s initial goals, but also exceeded expectations by adding more functionality to the system.
By replacing the existing nurse scheduling system, decommissioning the unsupported time-punching product, and the introduction of a mobile app, HyBridge Solutions enhanced the organization’s overall employee experience. With streamline scheduling and an increase in employee engagement, utilization rates skyrocketed.
Collaborative Approach and Change Management
A key factor in the success of this digital transformation project was the collaborative approach adopted by HyBridge Solutions and the healthcare system.
The project team worked closely together, maintaining open communication and understanding with evolving requirements. They not only focused on designing the system but also paid attention to change management.
Road shows were conducted to inform stakeholders about the upcoming changes, and a comprehensive training package was developed to ensure a smooth transition. The team was also present on-site during the go-live phase, addressing any questions or issues that arose.
Advice for Software Customers Starting a Project
Jake shared valuable insights and advice for organizations planning a digital transformation project. One of the secrets to success is having a clearly defined path and understanding the project’s goals and expected outcomes.
Organizations need to assess whether their internal staff can handle the project or if external expertise is required. Allocating the right resources with the necessary skills and bandwidth is crucial and essential for a successful project execution, especially when there are competing projects in progress.
HyBridge’s Customer Delivery Metrics and Reviews Ratings
Summary
The digital transformation journey undertaken by HyBridge Solutions in collaboration with the large regional healthcare system demonstrates the power of technology in overcoming complex operational challenges and enhancing the employee experience. By leveraging their expertise in UKG and Infor software, HyBridge Solutions successfully addressed issues such as outdated scheduling systems, unsupported products, and manual processes. Through a collaborative approach, effective change management, and clear communication, the project achieved its goals and exceeded expectations. This success story serves as an inspiration for healthcare organizations embarking on their own digital transformation journeys, emphasizing the importance of strategic partnerships, defined goals, and a focus on delivering sustainable and impactful solutions in the ever-evolving healthcare landscape.
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