Our business and technology management services, while grounded in industry best-practices, are not one size fits all. Each situation is uniquely analyzed, with recommendations and solutions implemented to produce measurable outcomes and quantified goals. What remains the same throughout everything we do is the Cask philosophy and discipline delivering business transformation. It’s our way of assuring that the detail adds up to big picture success.

FLEXIBLE PROCESSES. ACTIONABLE DATA. MEASURABLE RESULTS.

Cask was founded in 2004 by a group of professionals who saw the need to help clients use and unlock the value of technology in more efficient and cost effective ways. Cask recognized the value added by addressing specific clients’ needs and goals through flexible and responsive delivery. Cask delivers real-time, actionable data that generates measurable results.

Today Cask provides advisory and consulting services to large and small organizations across the United States and around the world. Our practitioners draw upon deep functional expertise while working in small teams to serve as resources to our clients during all phases of a project or transformation lifecycle. Our experts guide clients through known and unknown difficulties of transformation using a systems thinking perspective grounded in experience working with some of the world’s largest organizations.

Human Resources Digital Transformation and Case Management

Changing how we approach providing HR Services to employees is a big step forward. We make HR accessible 24 hours a day, 365 days a year. Enabling HR management to effectively tackle this new world of insights is what we are here to do.

HR CASE MANAGEMENT CONSULTING

HR Cases are the records of interaction between employees and HR staff; it is the transcript of activity that helps the employee get the services that they need. They can begin by a call to an HR service center or through the use of a catalog, similar to what you would find on a popular e-commerce website or in a traditional magazine-style catalog. Cask can help companies design, create, and manage a catalog of cases to help them better measure the work of HR while providing superior service to their employees. We offer:

• HR Case Management Design
• Portfolio Management
• HR Case Metrics
• ServiceNow HR
• Governance and Maturity Roadmapping

HR DIGITAL TRANSFORMATION

Moving from a world of paper to a world of digital HR cases can be a big transition.  Cask helps companies bridge the gap from a single long Employee Action Form on a shared drive and email driven processes to a world for digitally available and enabled HR services. When combined with a shift to a new way of working, a ServiceNow HR Case Management Implementation can transform your company. Integrating your entire Human Capital Management (HCM) toolset as a part of a transformational effort can be a challenge. Many organizations today are filled with specialty HR systems. Moving those functions to the cloud and integrating them into a single Human Capital Management approach is the key to transforming your HR department. Changing the way people work and how they engage with each other can require more support than just turning on a tool. We offer:

• Organizational Design Consulting
• Organizational Change Management Consulting and Execution Support
• HR Case Management
• Training Design, Creation, and Execution
• Shared Services Design
• Knowledge Management Design, Consulting, and Enablement
• HR Case & Knowledge Metrics & Reporting Design and Creation

SERVICENOW HR CASE MANAGEMENT IMPLEMENTATION

As a ServiceNow Gold Services Partner that also speaks HR, Cask is positioned to help turn on Servicenow HR Case Management and Knowledge Tools to support your organization. This minimalist approach is designed to get you the tools you need for a fast, efficient implementation that will position your company for success and maturation over time. Perfect for the crawl, walk, run approach. We offer:

• Basic Case Management Design
• ServiceNow HR Case Management Implementation
• Integrations between HRIS / HCM systems and ServiceNow
• ServiceNow HR Knowledge Management Implementation
• Technical Knowledge Transfer
• ServiceNow HR Governance and Maturity Road-mapping

HR CASE MANAGEMENT DESIGN AND CREATION

Your HR Case Management environment is going to mature over time but maintaining a constant team to design and implement new case types may not make sense for you. Who staffs for peak activities after all. Cask offers a design and creation capability to help you roll out new HR Case Types in a predictable manner at a fixed cost, with no more surprises. We offer:

• HR Case Design Working Sessions
• Service Catalog Factory