ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Dana Howell
Project(s) in Scope:  Year End support

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Dana made this project seamless. She was able to guide/teach as well as make sure everything was accurate. She is very knowledgeable and accommodating. As this was my first project, Dana kept that at the forefront of every conversation and made me feel comfortable asking a lot of questions.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core)
Company Size:  0 – 1,000 Employees  /  Industry:  Construction / Home Improvement
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Jaime Harrison
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  4x+ time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I learned that rather than looking to UKG for these updates, I will be using CoreHCM more!

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Payroll

Consultant Recognized:  Patty Harris
Project(s) in Scope:  Biweekly Payroll Needs

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Patty has helped to cover our regularly assigned consultant two different times now as she was out of the office and every time I have worked with Patty has been great. She has taught me new tricks and tips on how to process payroll and her ability to slow down and explain things to me has been priceless to me.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Workforce Management
Products Implemented:  HCM (HR Core),Recruiting / Onboarding, Benefits, Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Construction / Home Improvement
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Jaime Harrison
Project(s) in Scope:  New Company Set-Up

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are no longer getting the level of Service from UKG’s internal customer service. Using CoreHCM was a lifesaver for us as they honestly have more knowledge about the software than the internal customer service reps do.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Payroll, Employee Case Management
Company Size:  0 – 1,000 Employees  /  Industry:  Other
Regions in Scope:  Asia Pacific & Japan
Reviewer Role:  I was the project lead for APAC but also the end admin user for my own entities

Consultant Recognized:  Dana Howell & Katie Altomare
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,End to end project set up

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lessons Learned:
It’s important to be clear about your internal processes and requirements from the beginning, especially if your structure is regionally diverse or has unique workflows. Having a well-aligned internal team to provide timely feedback and make decisions quickly also helps the project move forward smoothly. Regular touchpoints and documentation tracking are key—Katie and Dana were excellent at this, and it helped ensure nothing fell through the cracks.

Additional thoughts on the project experience:
Our experience working with CORE HCM, particularly Katie and Dana, was extremely positive. They were collaborative, responsive, and genuinely invested in making this a successful implementation for us. They were patient when we needed more time, and flexible when we had new considerations or evolving needs. Their practical guidance and ability to tailor solutions to our specific regional nuances added a lot of value. We felt heard, supported, and empowered throughout the project.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Cory Libby
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Cory is very intelligent when it comes to BI. She has been a huge help to us!

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Courtney Napier
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 2x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our parent company gave us 60 days to do an implementation. Courtney has been a dream to work with and facilitated us meeting the deadline of 3/1. There were some hiccups with benefits providers that have slowed down the file feeds so we are still manual in some areas of payroll.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding, Benefits, Payroll, Financials
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Courtney Napier
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Not have a split and implementation go at the same time, so much chaos. Its our end.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core), Benefits, Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Pharmaceutical / Chemical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Dana Howell
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Core HCM group is great to work with. They are all responsive and very knowledgeable in all things UKG.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Britt
Project(s) in Scope:  deduction code update

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Britt was great and super helpful. She understood my request and got going on the project.