ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 Financials
Company Size:  250 – 499 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Peter Johnson

Systems Expertise  4 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  I’m not sure / We are currently in process
Cost vs. Expectations: I’m not sure / We are currently in process

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Embridge have been very helpful especially the build consultants Peter Johnson and Kunal Kumra who have been a pleasure to work with. The implementation experience so far has been pretty intense and we have had to delay our go live due to resourcing/capacity problem our side but Embridge have been really understanding and adjusted their resources accordingly to support our revised schedule. Thank you John and Khalil for your understanding an support during this period and we look forward to going live in the near future. Our only grumble would be the time it can take to get a resolution to issues registered on Community4U.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Systems Expertise  4 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This was a very small item – however we potentially will have larger projects in the near future and we are considering Embridge for this work.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP,Unit4 FP&A
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Consultant Recognized:  Ian Rigby

Systems Expertise  4 (out of 5)
Implementation Process  3 (out of 5)
Responsiveness  4 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
A significant portion of the delay was due to Covid. It would have been closer to 1.25 to 1.5 over without the Pandemic.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Higher Education
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Tiago Bruno

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Any delays on our project were down to us internally. We stalled the project several times due to other commitments and changes in staff but Embridge always assisted us in a timey manner to re-review and pick back up when we asked for it.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Consultant Recognized:  Dave Whybrow (Embridge)

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Excellent support, good understanding of the application and able to optimise design to meet specific reuirements

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Xledger
Company Size:  0 – 249 Employees  /  Industry:  Not for Profit
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Jo Sutton

Systems Expertise  4 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Embridge project delivery methodology made sense and worked well. The project team had the necessary skills and everybody’s role on the project was clearly defined and the Embridge consultants integrated well with our project team and staff. The in-person training was clear, concise and effective.
Dependendencies, risks and issues were actively identified and managed.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  ATS/Hireserve
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Consultant Recognized:  Tiago Bruno

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Embridge implemented the extension pack to integrate Unit4 ERP to ATS Hireserve. The project resources were excellent and worked well as a team across Hireserve, Embridge, Unit4 and Magnox

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 Financials
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Consultant Recognized:  Kunal Kumra

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Higher Education
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Graeme Wright

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Embridge was really helpful and work through step by step on improving the system to work in a way that meet the needs of the business.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  0 – 249 Employees  /  Industry:  Professional Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Louisa Lewis

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Team were engaged, knowledgeable and completed work to spec, first time.

Provided adequate flexibility with regards testing and on-going system support, where necessary.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  500 – 999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Derek Edwards

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It has all felt very well planned, and Embridge brought along all the project artifacts – plans, timeframes, test scripts, various templates, ETL tools, which is a great help as we ourselves are not resourced to be able to do all that sort of stuff.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  250 – 499 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Shoaib Arshad

Systems Expertise  5 (out of 5)
Implementation Process  3 (out of 5)
Responsiveness  4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations:  1.75x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Implementation was impacted by two factors, the first was an apparent lack of understanding of the build requirements for our specific requirements by Embridge which necessitated a re-build during the project as well as the impact of the pandemic. This extended the project duration and cost, although the Embridge were very helpful in trying to reduce costs where possible.

Whilst there was some support to our internal project team, I felt as the project sponsor that some of the timescales were unrealistic, given our own lack of expertise I felt this left us vulnerable and sometimes felt this was not fully understood or appreciated by Embridge which at times strained the relationship between the internal project team and the Embridge project team.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  ERP MS3
Company Size:  1000 – 4999 Employees  /  Industry:  Other
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  In house Sys Admin

Consultant Recognized:  Tiago Bruno

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Embridge Consulting was efficient and helpful throughout the support.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  0 – 249 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Systems Expertise  3 (out of 5)
Implementation Process  3 (out of 5)
Responsiveness  3 (out of 5)
Quality of Consultants 3 (out of 5)
Flexibility / Adaptability 3 (out of 5)

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  250 – 499 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Systems Expertise  4 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I only had a small part in the implementation (debtors), i would have like a manual that covered all angles of my role.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  250 – 499 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  end user

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The training was very comprehensive and helped prepare for go live

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  250 – 499 Employees  /  Industry:  Other
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  User

Systems Expertise  4 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  4 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I was not involved with the implementation process but have been working on the system since the go live date. The system is easy to use and when there have been queries they have been resolved quickly.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Systems Expertise  3 (out of 5)
Implementation Process  3 (out of 5)
Responsiveness  3 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
There were areas that training could not be given on in a test system but we then weren’t offered any when we went live. This has caused quite a few issues.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  500 – 999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Systems Expertise  4 (out of 5)
Implementation Process  3 (out of 5)
Responsiveness  4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 3 (out of 5)

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I felt the implementation was delivered at times too quick for some modules.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  500 – 999 Employees  /  Industry:  Higher Education
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Louisa Lewis

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The consultants working for Embridge Consulting were friendly, knowledgeable, helpful and always willing to give a little extra.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  5000+ Employees  /  Industry:  Not for Profit
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Tiago Bruno

Systems Expertise  5 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Understood requirements, fixed bugs promptly. Solution provided on time.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  0 – 249 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Consultant Recognized:  Emma O’Brien

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Unit4 Implementation Team were dreadful. I needed to back out of our relationship with them and bring in Embridge to do the implementation to go-live which they recovered and did very well

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Other
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Teresa Watson

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Embridge Consulting have a MERP contract with us to supply ongoing BAU support to our Agresso users and our in-house support analyst. Embridge have been a joy to work with – to a person, they are helpful, friendly and knowledgeable, with a can-do attitude in even the most intimidating of scenarios. The way I feel about them is “if anyone can, Embridge can.”

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  500 – 999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Derek Edwards

Systems Expertise  4 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERPx
Company Size:  500 – 999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Support Officer/PMO

Systems Expertise  4 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  3 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I’m not sure if I am in a position to say, I am the Project Support Officer and have experience some set back, with partners going on holiday and then expecting work to be done ‘quick march’ when they return, then passing the ‘blame’ on us as the build won’t be done on time. Correspondence can be a little slow at times. Training sessions are booked without consulting us…the Customer, which means that days are taken up and our Finance Team show their frustrations…or don’t attend! Otherwise, we are working with a great bunch of people.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  250 – 499 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Finance Project Lead

Consultant Recognized:  Derek Edwards

Systems Expertise  4 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall the project was satisfactory. We did have a few moments where timescales were very tight but some of this was due to us being in lockdown and working virtually.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Extension Kit
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Technical Lead

Consultant Recognized:  Tiago Bruno / Rafael Artacho

Systems Expertise  4 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Challenges with the new technology meant rework, documentation from UNIT4 poor or non existent, lack of coordination of resources inside UNIT4

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  500 – 999 Employees  /  Industry:  Professional Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Ashley May (Embridge)

Systems Expertise  4 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We built our first Workspace (Project Manager Workspace). We found that for some of the data we wanted to display and also for performance we had to take the SQL route then Custom Objects so Embridge helped with some of that. I’m hoping Workspace improves in future as I’m finding some unexpected limitations with it.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Phil Southwell

Systems Expertise  4 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations:  3x time expected

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Unit4 responses slow, lots of coordination required with cloud team, also slow. Some tickets were closed without resolution. Limited knowledge on Income Manager module. Project delays introduced by poor communication regarding manual matching for mid year implementation.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  500 – 999 Employees  /  Industry:  Public Services
Regions in Scope:  Continental Europe
Reviewer Role:  Project Leader

Consultant Recognized:  Derek Edwards

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: I’m not sure / We are currently in process

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
I’m not sure

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It’s not the issues that a project faces its how we work together with a supplier to resolve them that is key, I have to say Embridge during our current implementation have been superb, and extremely professional.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  0 – 249 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Jane Dobson @ Embridge

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Embridge took on day-to-day application support for our UNIT4 ERP system after helping with the project to get us to go-live. They successfully helped us to transition smoothly from the project into steady state with excellent knowledge transfer. The quality of their service – which was good at the outset – has only improved over the past 18 months. The product expertise in the Embridge team and their excellent customer service has significantly reduced the burden on our small organisation of working with a new IT system.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  0 – 249 Employees  /  Industry:  Not for Profit
Regions in Scope:  Continental Europe
Reviewer Role:  Project Leader

Consultant Recognized:  Tracey Adams

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Embridge consulting is supporting our Unit4 implementation with the provision of technical training. The team is quite supportive and is always willing to interact and advise the best resources and training that suits our implementation. The quality of their material is good, and the contents very relevant. They offer good presential and now online training, which is very convenient with the current coronavirus crisis. They have a friendly and supportive approach and are always willing to provide support, even when they exceeded the scope of the training we contracted. When we begin the process to chose an ongoing support partner, Embridge Consulting will be for sure one of our first options.

ERP Area:ERP, Financials
Software:  Unit4
Products Implemented: ERP, Financials
Company Size:  5000+ Employees /  Industry: Not for Profit
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized: Tiago Bruno

Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. expectations:  Right on schedule!
Cost vs. expectations:  Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This was our first experience of working with Embridge and we would definitely use them again. The data requirements discussions were really thorough so we could agree the scope of the work and the consultant was able to give us ideas on solutions we hadn’t thought of. The consultant was friendly and very knowledgeable on the product and helped us to reach the best solution.

ERP Area:ERP, Financials
Software:  Unit4
Products Implemented:  ERP
Company Size:  500 – 999 Employees /  Industry: Public Services
Regions in Scope: United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized: Derek Edwards

Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. expectations:  Right on schedule!
Cost vs. expectations:  2x cost budgeted

SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had a very good experience.

ERP Area:ERP, Financials
Software:  Unit4
Products Implemented:  ERP
Company Size:  1000 – 4999 Employees /  Industry:  Professional Services
Regions in Scope:  North America,United Kingdom Ireland
Reviewer Role: Project Team Member

Consultant Recognized: Jane Dobson, Emma O’Brien

Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. expectations:  Right on schedule!
Cost vs. expectations:  Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our original implementation was on time and on-budget.

ERP Area:ERP, Financials
Software: Unit4
Products Implemented:  ERP
Company Size: 500 – 999 Employees / Industry:  Public Services
Complexity (out of 10)?  8
Regions in Scope:  United Kingdom Ireland
Reviewer Role: Project Leader

Consultant Recognized: Ash May, Dave Whybrow, Alex Williamson

Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The EVA approach is a very strong building block and approach to business best practice.
There was a good working relationship between the delivery partner and UNIT4 support is essential.

ERP Area: ERP, Financials
Software: Unit4
Products Implemented: ERP
Company Size: 0 – 249 Employees / Industry  Public Services
Regions in Scope: United Kingdom Ireland
Reviewer Role: Decision Maker

Consultant Recognized: Ian Smith

Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We moved to Embridge to take us through the go-live and have nothing but praise for them. They rescued the project and helped us to deliver. We had the same team for duration of project, which helped tremendously. Also, having the team on site made a big difference. They got the job done! We are very pleased!