ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 Financials
Company Size:  250 – 499 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Peter Johnson

Systems Expertise  4 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  I’m not sure / We are currently in process
Cost vs. Expectations: I’m not sure / We are currently in process

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Embridge have been very helpful especially the build consultants Peter Johnson and Kunal Kumra who have been a pleasure to work with. The implementation experience so far has been pretty intense and we have had to delay our go live due to resourcing/capacity problem our side but Embridge have been really understanding and adjusted their resources accordingly to support our revised schedule. Thank you John and Khalil for your understanding an support during this period and we look forward to going live in the near future. Our only grumble would be the time it can take to get a resolution to issues registered on Community4U.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Systems Expertise  4 (out of 5)
Implementation Process  4 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This was a very small item – however we potentially will have larger projects in the near future and we are considering Embridge for this work.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP,Unit4 FP&A
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Consultant Recognized:  Ian Rigby

Systems Expertise  4 (out of 5)
Implementation Process  3 (out of 5)
Responsiveness  4 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
A significant portion of the delay was due to Covid. It would have been closer to 1.25 to 1.5 over without the Pandemic.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Higher Education
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Tiago Bruno

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Any delays on our project were down to us internally. We stalled the project several times due to other commitments and changes in staff but Embridge always assisted us in a timey manner to re-review and pick back up when we asked for it.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Consultant Recognized:  Dave Whybrow (Embridge)

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Excellent support, good understanding of the application and able to optimise design to meet specific reuirements

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Xledger
Company Size:  0 – 249 Employees  /  Industry:  Not for Profit
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Jo Sutton

Systems Expertise  4 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Embridge project delivery methodology made sense and worked well. The project team had the necessary skills and everybody’s role on the project was clearly defined and the Embridge consultants integrated well with our project team and staff. The in-person training was clear, concise and effective.
Dependendencies, risks and issues were actively identified and managed.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  ATS/Hireserve
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Consultant Recognized:  Tiago Bruno

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Embridge implemented the extension pack to integrate Unit4 ERP to ATS Hireserve. The project resources were excellent and worked well as a team across Hireserve, Embridge, Unit4 and Magnox

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 Financials
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Consultant Recognized:  Kunal Kumra

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Higher Education
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Graeme Wright

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Embridge was really helpful and work through step by step on improving the system to work in a way that meet the needs of the business.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  0 – 249 Employees  /  Industry:  Professional Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Louisa Lewis

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Team were engaged, knowledgeable and completed work to spec, first time.

Provided adequate flexibility with regards testing and on-going system support, where necessary.