ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Higher Education
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Paula Francis

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
I’m not sure / I was not involved

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  5000+ Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Paula Francis & Michael Callan

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The implementation from the beginning was not ideal due to issues and problems. However, when Hennessy IT Consultants came on board, the implementation was great, they provided excellent advice and ensured that our implementation was carried out easily.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  5000+ Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Paul Matthewman & Paula Francis

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
I’m not sure

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The implementation from the beginning with the initial implementation partner had many problems. It was only once Hennessey IT consulting was onboard, following a health check, did the revised program go as planned with their very knowledgeable consultants. Without Hennessey we would not have been able to go live. Since go live, Hennessey have been extremely helpful with current and future developments and additional functionality.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  5000+ Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Leader

Consultant Recognized:  Michael Callan

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
I’m not sure

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Implementation, from the beginning with the initial implementation partner was fraught with problems and hence the lower scoring on the implementation question above. Only once Hennessy IT Consulting was onboard and tasks were re-planned, following a health check, did the revised programme go as planned with their very knowledgeable consultants. Previous to their involvement there were numerous issues with the build and config that resulted in many delays. Without Hennessy we would not have been in the position to go-live or plan future ERP (Business World) developments. The go-live was only the initial phase of the programme of work and in the years following we have continued to implement additional functionality e.g. Planned/Unplanned Absence, review Finance, Purchasing and Payroll processes, etc. and many of these have been supported, successfully, by Hennessy IT Consulting.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Higher Education
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Paula Francis

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The knowledge and professionalism of Hennessy consultant was beyond what we had hoped. We would have really struggled without their help and support.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  5000+ Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Niall O’Connor

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  4 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Hennessy IT Consultants have knowledgeable consultants.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Project Team Member

Consultant Recognized:  Pat Browne and Niall O’Connor

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Hennessy goes above and beyond to support us and have a very approachable manner. They bridge the gap between ourselves and our third party providers very well and are excellent at explaining information in a jargon free manner for us to understand.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 Financials
Company Size:  1000 – 4999 Employees  /  Industry:  Higher Education
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Consultant Recognized:  Paula Francis, Hennessy IT

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Unit4 scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Genuine interest in producing a business solution for us. Good knowledge and understanding of our requirement and therefore a swift solution was developed, tested and successfully ‘live’ on time. Knowledge and understanding was key to success.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  5000+ Employees  /  Industry:  Public Services
Regions in Scope:  United Kingdom Ireland
Reviewer Role:  Decision Maker

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Hennessy understood our requirements and had an excellent understanding of the Business World system itself.

ERP Area:  ERP, Financials
Software:  Unit4
Products Implemented:  Unit4 ERP
Company Size:  1000 – 4999 Employees  /  Industry:  Other
Regions in Scope:  Continental Europe, North America, United Kingdom Ireland, Asia / Pacific (APAC)
Reviewer Role:  Project Lead on application side

Consultant Recognized:  Michael Callan

Systems Expertise  5 (out of 5)
Implementation Process  5 (out of 5)
Responsiveness  5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Unit4 did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Hennessey IT Consulting were great, always wanted to find a solution to the issue and were always on the same page as us with regard to the upgrade.