ERP Area: HR/Human Capital Management
Software:  Cegid Talentsoft
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  0 – 1,000 Employees  /  Industry:  Media / Printing / Publishing
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Decision Maker

Consultant Recognized:  Nelson NITIGA and Chloe Demongeot
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The workshops are helpful but the language in some resources and the platform switches between French and English. This is a bit challenging.

ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  1 – 5k Employees  /  Industry:  Food Service
Regions in Scope:  North America,Latin America
Reviewer Role:  Project Leader

Consultant Recognized:  Alexa Lopez
Project(s) in Scope:  Initial deployment (Phase 1),Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Satisfactory, all questions were answered.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
Company Size:  0 – 1,000 Employees  /  Industry:  Government / Military
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Melanie Belzile
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Work from the user’s perspective. Think “hire to fire”. Each module has a lead person, but don’t forget to have a lead person who looks after the user’s interface and how the modules interact with each other.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Rashmi Gangadharaiah
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Deployment is a direct relationship to quality of assigned consultants on each module.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Performance/Goals
Company Size:  0 – 1,000 Employees  /  Industry:  Government / Military
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Andre Du Plessis
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure consultant staff know their product and can advise on best practices. Consultant should steer client away from errors that will not work or mistaken assumptions in how software functions (e.g. unsupported tokens in templates, misuse of common fields that will result in incompatibility down the line).

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America
Reviewer Role:  Project Leader

Consultant Recognized:  Malia Huxhold and Monika Sharma
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,AMS (Application Management Services)
Company Size:  10 – 20k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Project Sponsor

Consultant Recognized:  Malia Huxhold
Project(s) in Scope:  upgrade

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure to have feedback from your stakeholders throughout the project instead of making decisions based only on best practices.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Payroll
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Paul Bosker
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
As you are going into an implementation, it is critical to think about your people processes from end to end, and how the technology will impact the process and how to alleviate the impact with change management.
Bring the business/stakeholder in all stages of the project.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits
Company Size:  5 – 10k Employees  /  Industry:  Retail
Regions in Scope:  Latin America
Reviewer Role:  Project Leader

Consultant Recognized:  Carlos Juárez
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Excellent consultant and support.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Project Leader

Consultant Recognized:  David Friedlander
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Aligned processes and procedures need to be completed prior to implementation.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding
Company Size:  0 – 1,000 Employees  /  Industry:  Government / Military
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 2x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If implementing the SAP HR System stick to the workbooks then the templates and if you are doing Employee Central do that module first then add the rest.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Payroll,Financials,AMS (Application Management Services)
Company Size:  1 – 5k Employees  /  Industry:  Business Services (Hotels, Lodging Places)
Regions in Scope:  Asia Pacific & Japan
Reviewer Role:  Project Team Member

Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I learn more technical and structure integration system from sharing

ERP Area: HR/Human Capital Management
Software:  Cornerstone
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America,Latin America
Reviewer Role:  Project Team Member

Consultant Recognized:  Ana Laura Martinez
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Have clear expectations from the very beginning.
The training was excellent, and we had good customer service.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Benefits,Payroll,AMS (Application Management Services)
Company Size:  5 – 10k Employees  /  Industry:  Education
Regions in Scope:  South Asia
Reviewer Role:  Project Leader

Consultant Recognized:  Su Zen Tan, Teck Seng LEE, Jacqueline YEOW, Arden TRISILO, Yvonne LIEW
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
– choose an implementation partner who is stable (least movements in the project team), committed and aligned to deliver the same project goal
– a project manager who listens and takes ownership of devising and executing a plan that delivers results
– competent and knowledgeable consultants who know the software products and processes well to propose alternatives solutions beyond the product limitation

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core)
Company Size:  0 – 1,000 Employees  /  Industry:  Construction / Home Improvement
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  George Stroubakis
Project(s) in Scope:  Initial deployment (Phase 1),Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure that you schedule enough time to meet project deliverables to assist in the implementation.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Computers (Hardware, Desktop Software)
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America
Reviewer Role:  Decision Maker

Consultant Recognized:  David Friedlander
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Great partnership between both teams for the successful implementation

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Media / Printing / Publishing
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Team Member

Consultant Recognized:  THERE WERE A LOT…
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
BEING A CLOUD SAAS, BE 100% SURE THIS COVERS YOUR NEEDS AND ADAPT TO THE STANDARD AS MUCH AS POSSIBLE

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Consulting
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Scott Landt
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Great partner for SAP projects, with talented consultants, very professional group of consultants. They know their subject matter and good client facing skills.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,PPS (Post Production Support)
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  IT Manager

Consultant Recognized:  David Frienlander; Malia Muxold
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They are great, all very knowledgable people.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Retail
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan
Reviewer Role:  Project Leader

Consultant Recognized:  Angelo Gallo
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Schedule more time and resources for preparation

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  10 – 20k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America,Latin America
Reviewer Role:  Project Leader

Consultant Recognized:  Genesis Morales
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It must be a specialized team that knows the tool, to give clarity in recommendations and best practices, that much customization can be done in the processes and that has the openness and security to deny a requirement that is not recommended or reliable along with the justification of why not Super important point is to follow up on the work plan and calculate the sessions with a range of deviation as little as possible.

ERP Area: HR/Human Capital Management
Software:  Cornerstone
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  5 – 10k Employees  /  Industry:  Aerospace / Aviation / Automotive
Regions in Scope:  North America,Latin America
Reviewer Role:  Project Leader

Consultant Recognized:  Eduardo González
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our project experience was great. HR Path was great. The lessons learned were on our side: Have all our processes well defined before starting a software implementation.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Decision Maker

Consultant Recognized:  ALL THE INTEGRA TEAM
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
– Choose the best partner, aligned with your company values
– Detailed definition of the project scope before starting
– Frequent steering committees with all the stakeholders
– Business Team must be the owner & sponsor of the project

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Employee Case Management,AMS (Application Management Services)
Company Size:  5 – 10k Employees  /  Industry:  Business / Professional Services
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Project Leader

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HR Path excels in almost all SuccessFactors module as they have a deep pool of experienced consultants that know the product. A particular stumbling block was the Employee Central C4C which is a new and underdeveloped SAP product with limited expertise in the market. Tickets that were raised against this module took longer than usual time to complete.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Compensation Module
Company Size:  0 – 1,000 Employees  /  Industry:  Pharmaceutical / Chemical
Regions in Scope:  North America,Latin America
Reviewer Role:  all of the above. We didn\’t have the resources internally to spread the work and 1 person had to make the decision for 11 countries.

Consultant Recognized:  Natasha Lugonova; Gabriela Carrera
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We (both ourselves and implementation partner) underestimated the time and complexity that was required by our small team to complete these 4 implementations (EC, Compensation, PMGM, LMS) across 11 countries, especially given the current state of ‘systems’ in all countries. Too much was run in parallel which just wasn’t possible from a time perspective. We should have catered better to spanish and portuguese members of the team during implementation as a lot of knowledge transfer wasn’t optimized.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Compensation
Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Frederic Botin
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Recruiting / Onboarding
Company Size:  0 – 1,000 Employees  /  Industry:  Utilities
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.75x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Nothing. They did a good job.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation/Variable Pay
Company Size:  0 – 1,000 Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Andre Du Plessis
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Business involvement and participation is key. Knowledgeable and available support/SI resources was very important.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation, PM/GM, WorkForce Software
Company Size:  5 – 10k Employees  /  Industry:  Retail
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Michiel Jongsma
Partner: Exaserv
Project(s) in Scope:  Optimization / Ongoing support services,Automated testing and Managed Services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Do not rush through the planning phases of your project. Make sure you understand the conversion process. Trust your partner, they have done this before and are making recommendations designed for you.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  20 – 50k Employees  /  Industry:  Agriculture / Forestry / Fishing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,North America,South Asia
Reviewer Role:  Project Leader

Consultant Recognized:  Yves van Gool
Partner: Exaserv
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our major lessons learned were:
– understand positions and data synchronization better before making a decision one way or another
– if you build workflows, understand the effort level to maintain
– don’t put every data set on the employee record if you can pull via a report
– data loads take twice as long as you think!

We actually had a very successful project. We had a great team, global group and dedication. This was THE core HR project of our global organization, thus lots of support and momentum. The consulting company was flexible and attentive, yet also spoke up when we tried to go around best practice (we encouraged them to keep us “in the best practice lane”).

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  5 – 10k Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Marcel Belzile
Partner: HR Path
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  3 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Budget more time than you think you will need. 3rd party consulting service is invaluable. As first time users of e-learning software, it is quite a steep learning curve.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Andre Duplessis
Partner: HR Path
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Always make sure you include time for Business Process Analysis and the impact and readiness on the business

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  5 – 10k Employees  /  Industry:  Consulting
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Reviewer Role:  Decision Maker

Consultant Recognized:  Jennifer Washburne, Max Harrison
Partner: Exaserv
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would highly recommend Exaserv to anyone who asked.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  5 – 10k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  Latin America
Reviewer Role:  Project Leader

Consultant Recognized: 
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
A well documented process is key.

Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Wholesale
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Atif SIDDIQUI and Andre DU PLESSIS P
Partner: HR Path
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It is very beneficial having a consultant evolved who is very knowledgeable of not only the system but also the business aspect of the implementation. Simply having a configurations specialist sometimes does not help the client make the right long term decisions. The consultants should be able to help the client through reviewing policies and keeping the long term road map in mind.

HR Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  10 – 20k Employees  /  Industry:  Construction / Home Improvement
Regions in Scope:  North America
Level of Complexity:  5
Reviewer Role:  Decision Maker

Consultant Recognized:
Partner:HR Path
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The biggest learning experience we had was the need to clearly understand our processes, before implementing a system to enable these processes. Also we could have taken more time to understand the full, potential capabilities of the system so that we could ask specific, targeted questions to our SI partner.

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  0 – 1,000 Employees  /  Industry:  Non-Profit
Regions in Scope:  North America
Level of Complexity:  6
Reviewer Role:  Project Leader

Consultant Recognized:  Natalya Logunova
Partner: HR Path
Project(s) in Scope:  Optimization / Ongoing support services,Training

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Avenue HR are great to work with. Very responsive, and extremely knowledgeable in the modules of SuccessFactors that we use (EC, Recruiting, Performance). I would highly recommend using them as a partner with your implementation and ongoing support.

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Level of Complexity:  8
Reviewer Role:  Project Team Member

Consultant Recognized:  Alexandre Oberson
Partner: HR Path
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure you have all your processes mapped out, both how they currently are and how you would like them to be in the new system.
Make sure you’ve taken the time to clean up all your legacy data so you are not bringing bad data in to your new system.
Work out any integrations with other legacy systems with your partner during implementation.

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  Latin America,North America
Level of Complexity:  10
Reviewer Role:  Project Leader

Partner: Exaserv
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Exaserv was highly effective in helping to hone requirements and in ensuring that configuration of the relevant SuccessFactors modules was in alignment with those requirements. Exaserv also did a great job assisting with UAT, end-user documentation and training.

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  5 – 10k Employees  /  Industry:  Retail
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,North America
Level of Complexity:  8
Reviewer Role:  Project Leader

Consultant Recognized:  Chirag Gandhi
Partner: Exaserv
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Automated testing

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This software has a lot of features and the partners know them well. It’s important to have a strong vision for what you want to achieve and what success looks like to drive the work forward and be successful.

HR Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Compensation
Company Size:  5 – 10k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  Latin America,North America
Level of Complexity:  9
Reviewer Role:  IT Project Manager/SAP Analyst

Consultant Recognized:  Kate Cieplik
Partner: Exaserv
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1. Establish clear roles & responsibilities from the PM (internally/partner)
2. Collocation
3. Language barrier with consultant
4. Make sure the consultant clearly understand the business needs/requirements
5. Timeline flexibility
6. Request the workbooks and documentation in advanced

“They took the time to scope out our project and help us streamline processes. They are a true partner in that they help implement best practice for industry standards.”

HR Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,North America
Level of Complexity:  8
Reviewer Role:  Project Team Member

Consultant Recognized:  Michiel Jongsma
Partner: Exaserv
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Exaserv is an amazing implementation partner. We used them last year for our goals and performance module and it was an awesome experience. We are currently implementing recruiting and the project is going well. I would highly recommend Exaserv as an implementation partner, they really take the time to get to know your organization.