HR Path, the global human resources specialist, offers comprehensive services ranging from strategic thinking to the deployment of integrated tools in the field of human resources. HR Path’s vast experience allows it to anticipate your needs rather than react to them. This strength makes HR Path a true trusted advisor to its customers.
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With over 1000 employees and offices in 18 countries, we provide implementation services, application support, and specialized products for SuccessFactors and SAP® HCM. We utilize SAP model company based pre-configured SuccessFactors delivery approaches to drive faster implementation and a higher return on investment.
We have SAP SuccessFactors recognized expertise in Employee Central & Employee Central Payroll, Talent Solutions, Recruiting & Onboarding. This important designation is awarded to partners who have proven themselves through positive customer references, certified consultants and recent go-lives in each awarded area.
Our automated testing solution for SuccessFactors (4Deets) helps to radically reduce manual testing during implementation and post-go-live.
Glassdoor Revenue:Over $100 million (USD) per year
Glassdoor Ownership Type: Company - Private
Glassdoor Founded: 2004
Glassdoor Headquarters:Atlanta, GA
SAP Awards / Designation:SAP recognized expertise in Employee Central & Employee Central Payroll, Talent Solutions, Recruiting & On-boarding. This important designation is awarded to partners who have proven themselves through positive customer references, certified consultants and specialized knowledge.
SAP Successfactors Partner Since (Year):SAP partner since 2004, SuccessFactors since 2011
What sets us apart from other System Implementers?:SAP SuccessFactors Recognized Expertise, SuccessFactors Automated Testing solution, Global capabilities, Pre-configured modules
Countries Covered:NOAM, Western Europe, Rest of Europe, Middle East / Africa, LATAM, APJ
Number of HCM Certified Consultants (combined):350
Glassdoor Rating:4.0
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
41 Reviews for HR Path
Raven Certified
2898 Reviews
SAP SuccessFactors Talent Management Implementation with Cornerstone Integration
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 1 – 5k Employees / Industry: Food Service Regions in Scope: North America,Latin America Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Satisfactory, all questions were answered.
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment Company Size: 0 – 1,000 Employees / Industry: Government / Military Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Melanie Belzile Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Work from the user’s perspective. Think “hire to fire”. Each module has a lead person, but don’t forget to have a lead person who looks after the user’s interface and how the modules interact with each other.
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Rashmi Gangadharaiah Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Deployment is a direct relationship to quality of assigned consultants on each module.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Recruiting, & Performance Project
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Recruiting / Onboarding,Performance/Goals Company Size: 0 – 1,000 Employees / Industry: Government / Military Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Andre Du Plessis Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 2 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure consultant staff know their product and can advise on best practices. Consultant should steer client away from errors that will not work or mistaken assumptions in how software functions (e.g. unsupported tokens in templates, misuse of common fields that will result in incompatibility down the line).
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management, Recruiting, & Compensation Project
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation Company Size: 1 – 5k Employees / Industry: Manufacturing Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America Reviewer Role: Project Leader
Consultant Recognized: Malia Huxhold and Monika Sharma Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,AMS (Application Management Services) Company Size: 10 – 20k Employees / Industry: Manufacturing Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia Reviewer Role: Project Sponsor
Consultant Recognized: Malia Huxhold Project(s) in Scope: upgrade
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure to have feedback from your stakeholders throughout the project instead of making decisions based only on best practices.
Raven Certified
2898 Reviews
SAP SuccessFactors Payroll Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: Payroll Company Size: 1 – 5k Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Paul Bosker Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
As you are going into an implementation, it is critical to think about your people processes from end to end, and how the technology will impact the process and how to alleviate the impact with change management.
Bring the business/stakeholder in all stages of the project.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management, Recruiting, & Benefits Project
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits Company Size: 5 – 10k Employees / Industry: Retail Regions in Scope: Latin America Reviewer Role: Project Leader
Consultant Recognized: Carlos Juárez Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Excellent consultant and support.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management, & Recruiting Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 5 – 10k Employees / Industry: Manufacturing Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia Reviewer Role: Project Leader
Consultant Recognized: David Friedlander Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Aligned processes and procedures need to be completed prior to implementation.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Recruiting Implementation
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Government / Military Regions in Scope: North America Reviewer Role: Project Team Member
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If implementing the SAP HR System stick to the workbooks then the templates and if you are doing Employee Central do that module first then add the rest.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Payroll, Financials, & AMS Project
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Payroll,Financials,AMS (Application Management Services) Company Size: 1 – 5k Employees / Industry: Business Services (Hotels, Lodging Places) Regions in Scope: Asia Pacific & Japan Reviewer Role: Project Team Member
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I learn more technical and structure integration system from sharing
Raven Certified
2898 Reviews
Cornerstone Talent Management Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: Cornerstone Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 1 – 5k Employees / Industry: Other Regions in Scope: North America,Latin America Reviewer Role: Project Team Member
Consultant Recognized: Ana Laura Martinez Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Have clear expectations from the very beginning.
The training was excellent, and we had good customer service.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Benefits, Payroll, & AMS Project
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Benefits,Payroll,AMS (Application Management Services) Company Size: 5 – 10k Employees / Industry: Education Regions in Scope: South Asia Reviewer Role: Project Leader
Consultant Recognized: Su Zen Tan, Teck Seng LEE, Jacqueline YEOW, Arden TRISILO, Yvonne LIEW Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
– choose an implementation partner who is stable (least movements in the project team), committed and aligned to deliver the same project goal
– a project manager who listens and takes ownership of devising and executing a plan that delivers results
– competent and knowledgeable consultants who know the software products and processes well to propose alternatives solutions beyond the product limitation
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core) Company Size: 0 – 1,000 Employees / Industry: Construction / Home Improvement Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: George Stroubakis Project(s) in Scope: Initial deployment (Phase 1),Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure that you schedule enough time to meet project deliverables to assist in the implementation.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, & Recruiting / Onboarding Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Recruiting / Onboarding Company Size: 1 – 5k Employees / Industry: Computers (Hardware, Desktop Software) Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America Reviewer Role: Decision Maker
Consultant Recognized: David Friedlander Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Great partnership between both teams for the successful implementation
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Recruiting, & Payroll Implementation
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll Company Size: 0 – 1,000 Employees / Industry: Media / Printing / Publishing Regions in Scope: Europe, Middle East & Africa Reviewer Role: Project Team Member
Consultant Recognized: THERE WERE A LOT… Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
BEING A CLOUD SAAS, BE 100% SURE THIS COVERS YOUR NEEDS AND ADAPT TO THE STANDARD AS MUCH AS POSSIBLE
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Consulting Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Scott Landt Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Great partner for SAP projects, with talented consultants, very professional group of consultants. They know their subject matter and good client facing skills.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management, Recruiting, & PPS Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: IT Manager
Consultant Recognized: David Frienlander; Malia Muxold Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They are great, all very knowledgable people.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management, Recruiting, & Payroll Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 1 – 5k Employees / Industry: Retail Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Project Leader
Consultant Recognized: Angelo Gallo Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Schedule more time and resources for preparation
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 10 – 20k Employees / Industry: Manufacturing Regions in Scope: North America,Latin America Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience? It must be a specialized team that knows the tool, to give clarity in recommendations and best practices, that much customization can be done in the processes and that has the openness and security to deny a requirement that is not recommended or reliable along with the justification of why not Super important point is to follow up on the work plan and calculate the sessions with a range of deviation as little as possible.
Raven Certified
2898 Reviews
Cornerstone Talent Management Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: Cornerstone Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 5 – 10k Employees / Industry: Aerospace / Aviation / Automotive Regions in Scope: North America,Latin America Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our project experience was great. HR Path was great. The lessons learned were on our side: Have all our processes well defined before starting a software implementation.
Raven Certified
2898 Reviews
SAP SuccessFactors Talent Management Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 5 – 10k Employees / Industry: Manufacturing Regions in Scope: Europe, Middle East & Africa Reviewer Role: Decision Maker
Consultant Recognized: ALL THE INTEGRA TEAM Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
– Choose the best partner, aligned with your company values
– Detailed definition of the project scope before starting
– Frequent steering committees with all the stakeholders
– Business Team must be the owner & sponsor of the project
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management, Recruiting, Employee Case Management, & AMS Project
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Employee Case Management,AMS (Application Management Services) Company Size: 5 – 10k Employees / Industry: Business / Professional Services Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia Reviewer Role: Project Leader
Consultant Recognized: Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HR Path excels in almost all SuccessFactors module as they have a deep pool of experienced consultants that know the product. A particular stumbling block was the Employee Central C4C which is a new and underdeveloped SAP product with limited expertise in the market. Tickets that were raised against this module took longer than usual time to complete.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management, & Compensation Module Implementation
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Compensation Module Company Size: 0 – 1,000 Employees / Industry: Pharmaceutical / Chemical Regions in Scope: North America,Latin America Reviewer Role: all of the above. We didn\’t have the resources internally to spread the work and 1 person had to make the decision for 11 countries.
Consultant Recognized: Natasha Lugonova; Gabriela Carrera Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We (both ourselves and implementation partner) underestimated the time and complexity that was required by our small team to complete these 4 implementations (EC, Compensation, PMGM, LMS) across 11 countries, especially given the current state of ‘systems’ in all countries. Too much was run in parallel which just wasn’t possible from a time perspective. We should have catered better to spanish and portuguese members of the team during implementation as a lot of knowledge transfer wasn’t optimized.
Raven Certified
2898 Reviews
SAP SuccessFactors Compensation Implementation
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: Compensation Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Frederic Botin Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
Raven Certified
2898 Reviews
SAP SuccessFactors® Recruiting / Onboarding Implementation
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Utilities Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.75x the time we expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Nothing. They did a good job.
Raven Certified
2898 Reviews
SAP SuccessFactors® HR Core, Talent Management, Recruiting, Compensation/Variable Pay Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation/Variable Pay Company Size: 0 – 1,000 Employees / Industry: Transportation / Distribution Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Andre Du Plessis Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Business involvement and participation is key. Knowledgeable and available support/SI resources was very important.
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation, PM/GM, WorkForce Software Company Size: 5 – 10k Employees / Industry: Retail Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Michiel Jongsma Partner: Exaserv Project(s) in Scope: Optimization / Ongoing support services,Automated testing and Managed Services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Do not rush through the planning phases of your project. Make sure you understand the conversion process. Trust your partner, they have done this before and are making recommendations designed for you.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management, Recruiting & Payroll Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size: 20 – 50k Employees / Industry: Agriculture / Forestry / Fishing Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America,South Asia Reviewer Role: Project Leader
Consultant Recognized: Yves van Gool Partner: Exaserv Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our major lessons learned were:
– understand positions and data synchronization better before making a decision one way or another
– if you build workflows, understand the effort level to maintain
– don’t put every data set on the employee record if you can pull via a report
– data loads take twice as long as you think!
We actually had a very successful project. We had a great team, global group and dedication. This was THE core HR project of our global organization, thus lots of support and momentum. The consulting company was flexible and attentive, yet also spoke up when we tried to go around best practice (we encouraged them to keep us “in the best practice lane”).
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core & Talent Management Implementation
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 5 – 10k Employees / Industry: Transportation / Distribution Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Marcel Belzile Partner: HR Path Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 3 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Budget more time than you think you will need. 3rd party consulting service is invaluable. As first time users of e-learning software, it is quite a steep learning curve.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management & Recruiting Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Andre Duplessis Partner: HR Path Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 4 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Always make sure you include time for Business Process Analysis and the impact and readiness on the business
Raven Certified
2898 Reviews
SAP SuccessFactors Talent Management Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 5 – 10k Employees / Industry: Consulting Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia Reviewer Role: Decision Maker
Consultant Recognized: Jennifer Washburne, Max Harrison Partner: Exaserv Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would highly recommend Exaserv to anyone who asked.
Raven Certified
2898 Reviews
SAP SuccessFactors Talent Management Implementation
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 5 – 10k Employees / Industry: Finance / Banking / Insurance Regions in Scope: Latin America Reviewer Role: Project Leader
Consultant Recognized: Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
A well documented process is key.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management & Recruiting Implementation
4/ 5
Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 1 – 5k Employees / Industry: Wholesale Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Atif SIDDIQUI and Andre DU PLESSIS P Partner: HR Path Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It is very beneficial having a consultant evolved who is very knowledgeable of not only the system but also the business aspect of the implementation. Simply having a configurations specialist sometimes does not help the client make the right long term decisions. The consultants should be able to help the client through reviewing policies and keeping the long term road map in mind.
Raven Certified
2898 Reviews
SAP SuccessFactors Talent Management Implementation
4/ 5
HR Software: SAP SuccessFactors Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 10 – 20k Employees / Industry: Construction / Home Improvement Regions in Scope: North America Level of Complexity: 5 Reviewer Role: Decision Maker
Systems Expertise 3 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The biggest learning experience we had was the need to clearly understand our processes, before implementing a system to enable these processes. Also we could have taken more time to understand the full, potential capabilities of the system so that we could ask specific, targeted questions to our SI partner.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management & Recruiting Implementation
5/ 5
HR Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Non-Profit Regions in Scope: North America Level of Complexity: 6 Reviewer Role: Project Leader
Consultant Recognized: Natalya Logunova Partner: HR Path Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5 What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience? Avenue HR are great to work with. Very responsive, and extremely knowledgeable in the modules of SuccessFactors that we use (EC, Recruiting, Performance). I would highly recommend using them as a partner with your implementation and ongoing support.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core & Talent Management Implementation
5/ 5
HR Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America Level of Complexity: 8 Reviewer Role: Project Team Member
Consultant Recognized: Alexandre Oberson Partner: HR Path Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure you have all your processes mapped out, both how they currently are and how you would like them to be in the new system.
Make sure you’ve taken the time to clean up all your legacy data so you are not bringing bad data in to your new system.
Work out any integrations with other legacy systems with your partner during implementation.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management & Recruiting Implementation
5/ 5
HR Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: Latin America,North America Level of Complexity: 10 Reviewer Role: Project Leader
Partner: Exaserv
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Exaserv was highly effective in helping to hone requirements and in ensuring that configuration of the relevant SuccessFactors modules was in alignment with those requirements. Exaserv also did a great job assisting with UAT, end-user documentation and training.
Raven Certified
2898 Reviews
SAP SuccessFactors HR Core, Talent Management & Recruiting Implementation
5/ 5
HR Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 5 – 10k Employees / Industry: Retail Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America Level of Complexity: 8 Reviewer Role: Project Leader
Consultant Recognized: Chirag Gandhi Partner: Exaserv Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Automated testing
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This software has a lot of features and the partners know them well. It’s important to have a strong vision for what you want to achieve and what success looks like to drive the work forward and be successful.
Raven Certified
2898 Reviews
SAP SuccessFactors Talent Management & Compensation Implementation
5/ 5
HR Software: SAP SuccessFactors Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Compensation Company Size: 5 – 10k Employees / Industry: Finance / Banking / Insurance Regions in Scope: Latin America,North America Level of Complexity: 9 Reviewer Role: IT Project Manager/SAP Analyst
Consultant Recognized: Kate Cieplik Partner: Exaserv Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1. Establish clear roles & responsibilities from the PM (internally/partner)
2. Collocation
3. Language barrier with consultant
4. Make sure the consultant clearly understand the business needs/requirements
5. Timeline flexibility
6. Request the workbooks and documentation in advanced
Raven Certified
2898 Reviews
SAP SuccessFactors Talent Management & Recruiting Implementation
5/ 5
“They took the time to scope out our project and help us streamline processes. They are a true partner in that they help implement best practice for industry standards.”
HR Software: SAP SuccessFactors Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 5 – 10k Employees / Industry: Manufacturing Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America Level of Complexity: 8 Reviewer Role: Project Team Member
Consultant Recognized: Michiel Jongsma Partner: Exaserv Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Exaserv is an amazing implementation partner. We used them last year for our goals and performance module and it was an awesome experience. We are currently implementing recruiting and the project is going well. I would highly recommend Exaserv as an implementation partner, they really take the time to get to know your organization.
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HR Path is a global human resources specialist offering comprehensive services ranging from strategic thinking to the deployment of integrated tools in the field of human resources. With over 1000 employees and offices in 18 countries, they provide implementation services, application support, and specialized products for SuccessFactors, SAP® HCM and Workday.
This week, we had the pleasure of getting to know Franck Pinel, HR Path’s Director of Consulting. Franck has been with the organization since 2012, and prior to HR Path, worked in various different consulting roles that gives him broad experience in HR technologies.
HR Path continues to outperform other SAP and Workday partners in overall customer satisfaction. So, what is HR Path doing differently?
When asked what makes customers so happy with their overall relationship, the HR Path team attributes this high customer satisfaction to their in-depth relationship with their customers. HR Path has an 8.92 average customer satisfaction score, as opposed to the industry standard of 7.7 out of 10. Learn more about how Raven Intel measures each consulting partner here.
Another key factor here is HR Path’s scoping accuracy.
“Change orders are the exception rather than the norm—we don’t look at change orders as part of our growth plan. We accurately scope projects and typically present a fixed scope plan that we don’t deviate from,” says Franck.
A few other key factors noted by Franck are the consultants, communication skills and technical expertise. “We specialize with integrations and we are the best at testing—we have our own testing system,” added Franck.
Do not rush through the planning phases of your project. Make sure you understand the conversion process. Trust your partner, they have done this before and are making recommendations designed for you.
– Retail company in North America with 5-10k employees
What does the ideal HR Path customer look like?
HR Path works with customers of all sizes and various industries. Their typical customer has a global footprint with multiple locations and languages are often a good fit to work with HR Path, as their 1,000+ consultants across the globe provide support in North America, Latin America EMEA, and Asia Pacific.
Raven Intel’s customer reviews for HR Path include feedback from a wide variety of industries, such as:
How does HR Path approach challenges during implementation?
Franck said that each customer that comes to HR Path has a unique implementation and situation, so the challenges and solutions required are also unique to the customer. Each implementation is crafted to solve that customer’s problem.
“We have the chance to develop a specific methodology to modernize and manage each customer’s project,” says Franck.
This customized approach has allowed HR Path to be 23% more likely to deliver on-budget and 31% more likely to deliver on-time.
HR Path offers “pre-packaged” solutions, where they offer both fixed-price implementations and have prepared packaged solutions to the common problems that are often experienced. This, Franck says, allows them to accelerate the implementation and continue pushing forward, despite challenges that may occur.
“We had a great team, global group and dedication. This was THE core HR project of our global organization, thus lots of support and momentum. The consulting company was flexible and attentive, yet also spoke up when we tried to go around best practice (we encouraged them to keep us “in the best practice lane”). – Global Agriculture, forestry & fishing company with 20-50k employees
How does HR Path recruit the “right” project managers and consultants?
HR Path recruits for two very different skills in their project managers and consultants – HR experience (on the customer side) or technical skills.
“It’s not easy to find consultants because we are doing HR and technology. It’s not something that you study at school, so we really look for two parts: we could take someone who is mostly technical, with a lot of functional skill but no language on the other side or on the other hand,” said Franck. “We are also looking for those who come from the HR or the business/customer side, or we were dealing with customer activities. I think that 90-95% of our employees on a project have HR technology experience before joining the team.”
Finding the right team members also helps to keep HR Path’s customer satisfaction rates high and consulting teams consistent. According to data collected by Raven Intel, 46.2% of projects are reviewed having no change in team at all and 53.8% note a slight change. None of the Raven Intel verified reviews note a significant change, which is a big difference from the overall SAP and Workday peer partner industry.
“It’s all about the people and the fact that our consultants are senior and experienced – truly the best in the industry. From a technical perspective, we have certifications in every module, but our people know HR and that’s what makes them stand out,” says Franck.
Over 500+ of HR Path’s consultants are HCM certified.
What should HCM customers know about HR Path?
What some SAP SuccessFactors and Workday customers may not know about HR Path is that their team offers more than just specialized implementation support. HR Path provides various types of business consulting activities, communication support and change management support.
“So, it’s not only doing the end-user training, but it’s also about working on the communication plan and how we can help transform the organization. We will support the HR team however they need and suggest some support activities.”
Franck noted that most of their competitors don’t typically take the route of focusing on their smaller companies, so this focus and support from HR Path helps them stand out and provide the utmost customer service.
“I think that’s where we could be of real interest for them and to become part of their support organization,” Pinel added.
It is very beneficial having a consultant evolved who is very knowledgeable of not only the system but also the business aspect of the implementation. Simply having a configurations specialist sometimes does not help the client make the right long term decisions. The consultants should be able to help the client through reviewing policies and keeping the long term road map in mind. – Wholesale company in North America with 1-5k employees
What does HR Path see as the future of implementation?
Franck noted that future implementations and advanced cloud technologies will play a role in customized SAAS implementations.
“Customers will either already have their implementations established in the cloud or will be ready to move onto it. We need to work on the integration, work in the integration on the cloud, or maybe to develop some specific application,” adds Franck.
HR Path’s Future Goals
Franck noted that HR Path is looking to further develop their service offering and continue expanding globally.
“Our strength does not only lie in the implementation of SAP SuccessFactors, but we want to promote our expertise with other vendors such as Oracle, Workday, Cornerstone or Talentsoft, and apply the “Advise to Run” strategy that we have successfully used in other markets. Our objective is to help companies for which human capital is essential in their digital transformation to contribute to the performance of their human resources,” said Franck.
About Raven Intel
Raven is an independent 3rd party providing candid project reviews. Raven also provides at-a-glance information about certifications, firm profile data and keeps all information standard and consistent. It gives Consulting partners the ability to manage their own listing information and consistently tracks Key Performance Indicators that are not published by software vendors.
In addition, it provides a way for customers to endorse the work of their partner and share with others their tips for success. Raven allows customers to see a more comprehensive list of options available, ask for references and get additional cost comparisons for project work. (See: “10 Questions You Should Ask a Potential Consulting Partner” for initial research findings.)
