ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding
Company Size:  5 – 10k Employees  /  Industry:  Computers (Hardware, Desktop Software)
Regions in Scope:  North America, Europe, Middle East & Africa, Asia Pacific & Japan, Latin America, South Asia
Reviewer Role:  Consultant

Consultant Recognized:  Kristy Walsh
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I have no complaints. The consultant I work with, Kristy Walsh is amazing! She is an expert in her modules and I trust her advice. She thorough and crisp in her communication. I appreciate her support very much.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  1 – 5k Employees  /  Industry:  Food Service
Regions in Scope:  North America,Europe, Middle East & Africa,Latin America
Reviewer Role:  Project Leader

Consultant Recognized:  Kristy Walsh
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be prepared to create test scripts and fully understand the process you are trying to bring to life.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:
Regions in Scope:
Reviewer Role:  Project Team Member

Consultant Recognized:  Aadil Bhat
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  100k+ Employees  /  Industry:  Aerospace / Aviation / Automotive
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Project Leader

Consultant Recognized:  Kristy Walsh
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Great to work with! One item is to align on test scripts early and often

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  100k+ Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  KRISTY WALSH
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America,Europe, Middle East & Africa
Reviewer Role:  Project Leader

Consultant Recognized:  Kristy Walsh
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Case Management
Company Size:  5 – 10k Employees  /  Industry:  Other
Regions in Scope:  North America,Latin America
Reviewer Role:  Decision Maker

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure that there is a break for the teams at some stage during the project. I would suggest 2 weeks for every 6 months.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Telecommunications
Regions in Scope:
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The preparation and validation of data is critical and should always start months in advance.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits
Company Size:  10 – 20k Employees  /  Industry:  Telecommunications
Regions in Scope:  North America,Latin America
Reviewer Role:  Project Team Member

Consultant Recognized:  Andres Pinzon, Ellen Loughrin, Alok Chandna, Brian Sampson
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall this has been a good and satisfactory project experience

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Benefits
Company Size:  10 – 20k Employees  /  Industry:  Telecommunications
Regions in Scope:  Latin America
Reviewer Role:  Benefits Workstream Leader

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  2 out of 5
Implementation Process  2 out of 5
Responsiveness  5 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1. It’s important to have Benefits Experts on the consultant side; otherwise, a lot of configuration mistakes are made along the way and we arrive at the same mistakes over and over in the 3 iterations.
2. Don’t expect the client to fill out the workbook themselves. Also, create a client-friendly version of the workbook that the client can reference back to when testing.
3. Have more checkpoints between the vendor and the project team along the life of the project, have brave conversations, and change the ways of working consequently.
4. The consultants should be testing themselves before asking the client to do so. Some mistakes are “too obvious” and the consultants shouldn’t have to rely on the client to catch them.
5. SAP´s Global Benefits Module (outside USA) is sub-standard and does not fulfill the needs of a top-level Benefits CoE within a global organization. We are adapting to the system’s limits, instead of the system providing alternatives and adapting to our needs.