ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Retail
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  3x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Everything has gone great, we are now starting to optimize our HRIS system with the help of TSP.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America,Latin America,South Asia
Reviewer Role:  project Manager

Consultant Recognized: Lucas
Project(s) in Scope:  Initial deployment (Phase 1),new module

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  20 – 50k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Project(s) in Scope:  Optimization / Ongoing support services,Training

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Always understand your requirements prior to engagements and understand the software capabilities which will meet those requirements

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Financials
Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  joel brito
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We made a good team with TSP. The internal and external people worked fine because they had a good understanding of the project scope along with the leadership to complete it on time

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  50 – 100k Employees  /  Industry:  Construction / Home Improvement
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan
Reviewer Role:  Decision Maker

Consultant Recognized:  Luke Marson
Project(s) in Scope:  Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Very responsive, brilliant and flexible consultants. I recommend to company to all company who are looking for supporting partners.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding
Company Size:  20 – 50k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America,Latin America
Reviewer Role:  Project Leader

Consultant Recognized:  Sol Barrera
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The partner maintained a good relationship and flexed the resources as needed to bring the right consultants when needed. A deeper dive in the initial scope determination could have minimized some CRs.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding
Company Size:  5 – 10k Employees  /  Industry:  Telecommunications
Regions in Scope:  Latin America
Reviewer Role:  Project Leader

Consultant Recognized:  Sol Barrera
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Luke Marson
Project(s) in Scope:  Updating our Performance Management function.

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had a very seamless process with iXerv, they asked the right questions, understood what we needed and were definitely experts in the software. It was a very seamless project.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America
Reviewer Role:  Decision Maker

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  2 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be clear at every stage of the project exactly what your requirements are and check if they are being met/understood from your partner.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Payroll,Time / Attendance
Company Size:  1 – 5k Employees  /  Industry:  Aerospace / Aviation / Automotive
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Lisa Atkins
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
– 3rd party Integration work presented the most challenges and demand for coordination/management.
– We implemented three modules (EC, ECP, WFS) which increased the go-live and data structure complexity amongst the three systems.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core)
Company Size:  5 – 10k Employees  /
Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Luke Marson
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Underestimated the need for data cleanup and support after Go-live.

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Level of Complexity:  7
Reviewer Role:  Project Leader

Consultant Recognized:  Matt Eves
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had several changes that came up after we started testing in the system, our business team wanted multiple changes. Some of these required change requests, but the consulting partner had a good practice of working on the original scoped work and then delivering the changes afterwards. Our lesson learned is to get the system into the hands of the users quicker and expect changes after they actually see the system, it was difficult for the business to understand the impacts of the decisions they were making as we were completing the requirement workbooks.

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Other
Company Size:  50 – 100k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Level of Complexity:  10
Reviewer Role:  Project Leader

Consultant Recognized:  Luke Marson
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Establish support model/vendor up front to ensure deep knowledge of systems and integration, and make sure you have a release strategy and testing resources identified. Continue to maintain all configuration documents post-implementation, as changes occur.

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Financials
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,North America
Level of Complexity:  7
Reviewer Role:  Decision Maker

Consultant Recognized:  Luke Marson
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Pay close attention to documenting your current and future processes.
Make sure requirement satisfies your current and future need.

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding, Payroll
Company Size:  20 – 50k Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  Europe, Middle East & Africa,North America
Level of Difficulty:  8
Reviewer Role:  Decision Maker

Consultant Recognized:  Paul Bosker
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 / 5
Implementation Process  4 / 5
Responsiveness  5 / 5
Quality of Consultants 4 / 5
Flexibility / Adaptability 4 / 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
A big bang implementation with 10+ countries was not the best approach in retrospect, we ended up moving to an incremental implementation approach close to original Go Live date.