Software: Workday
Modules Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  20 – 50k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live

Did you get the business value that you thought you would achieve from this project? Some of our goals were achieved, but not all

Were there any integrations that were particularly important or problematic? 
Over 200 integrations were identified – managing that volume successfully has been problematic.

Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?  
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed? 
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? 
Concerns with the project are not related to the software or the implementation partner. The company needs to do a better job balancing resources for the implementation with resources to manage the rest of the business. I have unfortunately never been part of an implementation where that balance was managed well, and a lot of hard-working employees are suffering because the company has chosen not to provide enough resources to balance the implementation with ongoing business needs successfully.

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  20 – 50k Employees  /  Industry:  Retail
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  9
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 2x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I think we did it right, as we invested a lot of time on the design phase. Once we started implementing it it was smoother – without big surprises. I think we underestimated the training of managers and employees and neither the partner nor Workday was really offering good training material.

HR Software:  ServiceNow
Products Implemented:  IT Service Management, IT Operations Management
Company Size:  50 – 100k Employees  /  Industry:  Other
Regions in Scope:  North America
Level of Complexity:  9
Reviewer Role: Project Team Member

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This tool is a huge improvement over our current ITSM system.

HR Software:  ServiceNow
Company Size:  20 – 50k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Level of Complexity:  8
Reviewer Role:  Product Owner

Consultant Recognized:  Mitchell Bramley
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Although our internal team focused heavily on various planning activities before the official engagement kicked off, I would have liked to have had more insight on what is required to really transition processes from one system to another. There were many additional activities we could have done beforehand to make the transition easier had we had more guidance.

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  20 – 50k Employees  /  Industry: Banking
Regions in Scope:  North America
Level of Complexity:  5
Reviewer Role:  User

Project(s) in Scope:  Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Subject Matter expertise, and one of the best in HR Consulting
Consulted the firm into changing the HR Model from tactical to strategic.
Consulted the firm into developing different COEs – HR Compliance, Talent Acquisition, Code of Conduct
Helped in streaming all info under one roof – Recruiting, payroll, Performance, Talent Management
Helped in developing a user-Friendly platform for candidates and hiring managers

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Retail
Regions in Scope:  North America
Level of Complexity:  5
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  2 out of 5
Responsiveness  2 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
different partner

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  20 – 50k Employees  /  Industry:  Retail
Regions in Scope:  Asia Pacific & Japan,North America
Level of Difficulty:  7
Reviewer Role:  Consultant

Project Status:  My company has completed our project!
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  3
Implementation Process  2
Responsiveness  2
Quality of Consultants 1
Flexibility / Adaptability 2

SPEED & COST
Speed vs. Expectations:  Right on schedule!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot