Creating rich digital experiences goes far beyond technology. It requires a fresh perspective on how digital impacts your workforce, knowledge of HR policies and processes and an appreciation for the data needed to drive people-related decisions.

At Leapgen, we start with helping you build a digital HR strategy that defines your vision and plan for the workforce experience as well as helping you understand who you want to be as an people function. We help create compelling journeys enabled by HR and other functions across the workforce lifecycle - from pre-hire to retire - in the following ways:

- Educate you and your staff on key digital experience concepts (e.g., design thinking, digital engagement, data analysis, campaign management).
- Help you develop a vision for the digital workforce experience and HR service delivery at your organization.
- Assess the maturity of your digital workforce experiences.
- Define and understand the personas involved - both in the workforce at large and in corporate service functions (e.g., HR, Finance, IT).
- Assess the effectiveness and efficiency of your current journeys and recommend ways to improve them (e.g., elimination of steps, changes to roles in process, different timing, better data management, technology enhancements).
- Audit knowledge assets (e.g., job aids, videos, policies) needed to support digital experiences and make improvements.
- Build a roadmap to get from current state to future state.
- Map digital journeys to the needs and expectations of the fast-changing workforce using a mix of process and conversation design.
- Conduct a business value assessment if you need to justify any investments to move forward.
- Inform your digital HR technology portfolio by developing functional and technical requirements for systems of interaction and systems of record.
- Collaborate with you and your software and technical implementation partners to bring their journeys to life.
- Help you understand how new experiences impact different stakeholders and manage changes to drive adoption and utilization.
- Measure the effectiveness of new experiences and collaborate with you to enhance them on an ongoing basis.
- Upskill your staff on capabilities needed in a digital world (e.g., Experience Design, Master Data Management).

HR service delivery is turning itself inside out. Once internally focused on consolidation and cost savings, service delivery models are becoming centered on the workforce experience. Digital direct access, once seen as an alternative service channel, is becoming the primary entry point for all services - from recruiting to outplacement and everything between.

Leapgen understands how digital and human service channels must work holistically and seamlessly to create positive yet efficient employee experiences. It starts with building a digital HR strategy. Leapgen helps clients along HR service delivery transformation journey.

Digital transformations are underway, but in the early stages. Cloud, mobile, new digital platforms and AI-powered apps are available to revolutionize how HR services are delivered. Yet our research and client work show a significant gap between the consumer experience and the workforce experience.

At Leapgen, we work with clients to build a digital HR strategy which strengthens their digital HR mindset and enables better experiences using the capabilities in their technology portfolio as well as a new innovative solutions to better support the workforce.

Today, digital and human service channels must work holistically and seamlessly to create “consumerized” workforce experiences. Leapgen delivers services that are project-based and a subscription service facilitated by a Leap Coach, a dedicated advisor with the power of Leapgen’s expert network to support HR and IT leaders at global enterprises and solution providers within the rapidly evolving HR technology and workforce experience marketplace.

Delivering Unparalleled Results

Guidance at every phase of the HR and workforce technology journey with an emphasis on creating both a foundation for the future and an engaging workforce experience.

Empower organizational change and deep engagement with the new paradigm of mindset, people, process, and technology.

Sustain existing application portfolios and expand roadmaps with new digital innovations and data-driven insights to make purpose-driven decisions about innovative technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA) and Voice Assistants.

Our services provide support for continuous improvement, ongoing change, and thinking broadly about improving how organizations deploy people management capabilities.