Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 22,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 60,000 colleagues and annual revenue over $13 billion, through its market-leading companies including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.
Workday Deployment – A partnership for success
Your Workday Deployment becomes a natural extension of our Workday experience and expertise, combined with our wealth of industry-specific knowledge and insight into HR best practices. More than that, every deployment is driven by our innovation, technological prowess, and holistic view of Workday.
Our team of consultants wake up every day to meet and solve client challenges — and to do that efficiently and thoroughly. Our unique skill set gives you faster deployments, improved ROI, and ongoing process improvement.
Maximizing the impact of your workforce talent
We ensure that your Workday HCM (Human Capital Management) is skillfully aligned with your organization’s unique business needs and processes. You truly get one platform for people management.
ServiceNow
As a ServiceNow partner focused on HR Service Delivery, Mercer is now able to support organizations with a forward-looking technology platform that creates new possibilities for the digitization and design of the employee service experience. Given Mercer’s prominent reputation in HR advisory services and the breadth and depth of Mercer Digital’s capabilities across the enterprise, the HR function – and ultimately, the workforce – will benefit from this broad global relationship.
8 Reviews for Mercer
Raven Certified
2898 Reviews
Workday Financials Implementation
5/ 5
ERP Area: ERP
Software: Workday Financials
Company Size: 1 – 5k Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We actually had a full implementation with HCM and Financials, so we had quite a few people working on it. Integrations was the only issue we had and still working on the last couple.
Raven Certified
2898 Reviews
ServiceNow HR Case and Management System Implementation
4/ 5
Software: ServiceNow
Modules Implemented: HR case mgmt system
Company Size: 10 – 20k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live
Did you get the business value that you thought you would achieve from this project? Some of our goals were achieved, but not allWere there any integrations that were particularly important or problematic?
Single sign onSystems Expertise 4 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 2 (out of 5)
Single sign onSystems Expertise 4 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 2 (out of 5)
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
The business needs to be more open to changing processes so that custom cases weren’t needed. More information about single sign on is needed up front.
Raven Certified
2898 Reviews
Workday HR Core, Talent Management, Recruiting & Payroll Implementation
4/ 5
Software: Workday
Modules Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)
Did you get the business value that you thought you would achieve from this project? Some of our goals were achieved, but not all
Were there any integrations that were particularly important or problematic?
payroll
Systems Expertise 5 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 3 (out of 5)
Flexibility / Adaptability 3 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software?
Workday and its implementation is no joke. It requires significant partner and IT resources and you will experience unexpected hangups as well as features.
Raven Certified
2898 Reviews
Workday Payroll Implementation
4/ 5
Software: Workday
Modules Implemented: Payroll
Company Size: 5 – 10k Employees / Industry: Manufacturing
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 3: Optimization / Ongoing support services
Did you get the business value that you thought you would achieve from this project? Yes
Were there any integrations that were particularly important or problematic?
benefit and payroll integrations
Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software?
The implementation partner was stretched very thin with other implementation projects which caused our integrations to be a couple months behind the time frame we expected.
Raven Certified
2898 Reviews
Workday Recruiting & Time Tracking Implementation
5/ 5
Originating Consulting Firm: Executive Alliance & CPSG
Software: Workday
Modules Implemented: Recruiting / Onboarding,Time Tracking
Company Size: 1 – 5k Employees / Industry: Agriculture / Forestry / Fishing
Regions in Scope: North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW),Phase 3: Optimization / Ongoing support services
Did you get the business value that you thought you would achieve from this project? Some of our goals were achieved, but not all
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Understand your current process, what the application will and will not do and adjust accordingly.
Raven Certified
2898 Reviews
Workday HR Core, Talent Management, Recruiting, Payroll & Financials Implementation
3/ 5
HR Software: Workday
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Financials
Company Size: 1 – 5k Employees / Industry: Non-Profit
Regions in Scope: North America
Level of Complexity: 9
Reviewer Role: Project Team Member
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 2 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Communication is key. Be very intentional, direct, and explicit in what you need and what you expect. Do not take anything for granted – get it in writing.
Raven Certified
2898 Reviews
Workday HR Core, Talent Management & Recruiting Implementation
4/ 5
HR Software: Workday
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 5 – 10k Employees / Industry: Telecommunications
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity: 9
Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure your Consultants are experienced prior to accepting them on the Project. Most of the Consultants we received were top notch, but once in a while you will receive someone with less experience and then it is a struggle.
Raven Certified
2898 Reviews
Workday HR Core, Recruiting & Payroll Implementation
2/ 5
HR Software: Workday
Products Implemented: HCM (HR Core),Recruiting / Onboarding, Payroll
Company Size: 1 – 5k Employees / Industry: Transportation / Distribution
Regions in Scope: North America
Level of Complexity: 9
Reviewer Role: Project Team Member
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 1 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 2 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Allow more time for implementation, don’t rush. Update the multiple tenants all at once. Too many times what worked in one WorkDay tenant was broken in the next tenant after testing proved accurate. Very frustrating.
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When did Mercer start implementing Workday? ServiceNow?
Mercer started implemented Workday in 2004 through the acquisition of Jeitosa. In 2014, Mercer became a certified advisory services partner. In 2015, Mercer aquired CPSG Partners to expand the Workday practice.
Mercer became a certified ServiceNow partner in 2017.
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