ERP Area: ERP
Software:  Microsoft Dynamics 365,Oracle Netsuite,Oracle (ERP Cloud Financials)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management,Financials,AMS (Application Management Services)
Company Size:  0 – 1,000 Employees  /  Industry:  Accounting
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan
Reviewer Role:  Project Leader

Consultant Recognized:  Sheik Mohamamd Thariq
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Filling the pain points of the customer..

Project Type: Financials
Software:  Oracle Professional Services
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,FinancialsAccounting,Financial Management,Financial Reporting,Financial Services/Analytics,Revenue Management
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Decision Maker

How likely will you be to purchase more services from your Consulting Partner?  Unlikely
How likely will you be to purchase more software from your vendor?  Unlikely

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  2 out of 5
Implementation Process  1 out of 5
Responsiveness  1 out of 5
Quality of Consultants 1 out of 5
Flexibility / Adaptability 1 out of 5

SPEED & COST
Speed vs. Expectations:  4x+ time expected
Cost vs. Expectations: 4x+ cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Softwrae might be ok, but the implementation was sub par. they did not understand the needs and tried to push solution that did not meat the needs of the business. They just try to get it done in as little hours as possible, not really caring if that solution was the needs. If you are in Canada be wary, they are 100% USA focused and struggle with things like HST.

Software: Oracle HCM
Modules Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  Europe, Middle East & Africa,North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW),Phase 3: Optimization / Ongoing support services,Training

Did you get the business value that you thought you would achieve from this project?  Yes

Were there any integrations that were particularly important or problematic? 

Systems Expertise 3 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 3 (out of 5)
Flexibility / Adaptability 3 (out of 5)

SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process? 

Was the implementation team who actually performed the work the same team that was proposed? 

What “Lessons Learned” would you provide to others implementing with this partner / software?
Start simple. Add complexity later.

Software: Oracle HCM Cloud
Modules Implemented:  HCM (HR Core),Payroll
Company Size:  10 – 20k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live

Did you get the business value that you thought you would achieve from this project?  No
Were there any integrations that were particularly important or problematic? 
From legacy system (Lawson) for conversion and Kronos for time & effort and Absence Management.

Systems Expertise 4 (out of 5)
Implementation Process 1 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 2 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: 4x+ cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process? 
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed? 
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Get the business involved from the beginning. Have a qualified Project manager that understands the vendor. Both NRC and OCS have provided us with consultants that do not understand Oracle HCM.  But we also had one or two that were excellent.

HR Software:  Oracle HCM
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  1 – 5k Employees  /  Industry:  Utilities
Regions in Scope:  North America
Level of Complexity:  5
Reviewer Role:  Consultant

Consultant Recognized:  Alex Gordon
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It was excellently executed.

HR Software:  Oracle HCM
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  10 – 20k Employees  /  Industry:  Consulting
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  7
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  2 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 1 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Take up the needs of the project and review it multiple times, have the ground level task force review and cross question the findings. This will help give a more holistic understanding of the project needs and demands when going through the implementation phase.

HR Software:  Oracle HCM
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  5 – 10k Employees  /  Industry:  Consulting
Regions in Scope:  North America
Level of Complexity:  6

Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We expect to eliminate several “home grown” HR systems that are costly to maintain. We are hoping to streamline our business processes to create greater efficiency. Our goal is to have real-time data at our fingertips and lessen the number of Excel spreadsheets our administrators rely on.