PayTech is a Global Payroll Consulting company providing support for HCM Solutions. Since 1999, their dedicated team of experts strategically guide companies through HR/Payroll transformations by providing fresh ideas and objective expertise. PayTech Consultants and Project Managers are based across the US and Canada and are full-time W2 and T4 employees with an average of 20+ years of HCM/Payroll practical experience, including global expertise in processing payroll and implementing systems in 68+ countries. PayTech offers HCM system consulting in the areas of implementation/post-go-live support, PMO/Project management, process/System optimization, interim/long-term processing and staffing, auditing, tax consulting, open enrollment, private equity, carve-outs & mergers/acquisitions, and year-end supportThey provide a collaborative, non-threatening, relationship-building approach to identify opportunities for creative solutions. Their technique allows them to work side-by-side with your people and dig deep into your processes while minimizing disruption to your business. PayTech’s consultants are functional Payroll experts that are both strategic and tactical with the tenacity to push forward and meet deadlines. They have the expertise to lead your team through a smooth implementation, facilitating all aspects of the client experience, including analysis of your current process and optimizing system utilization.PayTech is a certified Woman Owned business and a member of WBENC.

  • Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
  • UKG Awards / Designation:Recipient of the UKG Global Alliances Partner “White Glove Award” for unsurpassed product knowledge and unwavering dedication to customer service.
  • UKG Partner Since (Year):Client-side partner with UKG since 1999, Certified Service Delivery Partner since 2014 and Certified Implementation Partner since 2018
  • # of UKG Projects Completed:301
  • Partners:ADP, Dayforce, and UKG
  • What sets us apart from other System Implementers?:PayTech's payroll and support expertise, a combination of system implementors and industry practitioners, allow them to guide both the functional and technical aspects of the customer's HCM journey. Their consultants and project managers are based across the US and Canada and bring an average of 20+ years of HCM and payroll experience. In addition, they offer global capabilities, with expertise in over 68 countries. PayTech's experts work with local HR, in-country providers, and international payroll consolidators to successfully implement, support, and train customers' local workforces.
  • Countries Covered:NOAM, Western Europe, Rest of Europe, Middle East / Africa, LATAM, APJ

    66 Reviews for PayTech

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    HR/Human Capital Management for UKG by PayTech

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Kronos Group)
    Products Implemented:  Payroll
    Company Size:  10 – 20k Employees  /  Industry:  Construction / Home Improvement
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Holly Trichler
    Project(s) in Scope:  Back Pay Project

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

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    UKG Payroll

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Kronos Group)
    Products Implemented:  Payroll
    Company Size:  5 – 10k Employees  /  Industry:  Retail
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Thomasina Wreen; Joy Farnham; Sean Myers
    Project(s) in Scope:  Notification Emails to employees.

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  4x+ time expected
    Cost vs. Expectations: 2x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Total hours came in higher than expected. Have a clean plan and explain thoroughly the expectation to ensure there are no setbacks and the total hours don’t go over budget.

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    Data Migration on UKG Payroll

    4/ 5

    ERP Area: Database Migration
    Software:  UKG
    Products Implemented:  Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Other
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Project(s) in Scope:  opening balance loads

    Systems Expertise  4 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Less than we budgeted!

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I have different feedback for different areas of the project/consultant company. The professionalism of PayTech as a whole was very impressive. We met all levels of management in the beginning, middle and end stages so it felt like we had real company engagement on our small project. I was very impressed by this.

    The specific consultant we were working with for the project is something I have mixed reviews on. The consultants role was to create the opening balance data prior to load and then after the load into UKG. From our end, we were expecting to have minimal involvement with this but it consumed a significant amount of my time. I understand the data coming from one system to the other didn’t match (ie: earning/deduction codes were added/removed with the new system) so there would be some involvement but not to the extent that it ended up being.

    When we had to do a second round of data loading, I ended up creating the opening balance files myself, which (in my opinion) was the most time-consuming aspect of the whole project. This ended up consuming less of my time overall and was less confusing to everyone involved. The PayTech consultant basically just acted as a SPOC to save the data files to the third party vendor site we used for the opening balance import.
    I completely understand there were varying circumstances that added challenges to the project but the amount of assistance I required to provide the PayTech consultant to verify the information took up so much of my time, I ended up doing it myself, which I think defeated some of the point of us getting PayTech to assist.

    I will say, the PayTech was very friendly and was always willing to support, which was very much appreciated. If we do need assistance on future projects, I would certainly consider PayTech again, but would request to try a different consultant for support.

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    UKG PPS (Post Production Support) in the Computers Industry

    4/ 5

    ERP Area: HR/Human Capital Management
    Software: UKG (Ultimate Software)
    Products Implemented: PPS (Post Production Support)
    Company Size: 1 – 5k Employees / Industry: Computers (Hardware, Desktop Software)
    Regions in Scope: North America,South Asia
    Reviewer Role: Project Leader

    Consultant Recognized: Brian Mills
    Project(s) in Scope: Optimization / Ongoing support services

    Systems Expertise 3 out of 5
    Implementation Process 4 out of 5
    Responsiveness 5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations: Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Team changed a lot

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I think our biggest lesson learned was ensuring we have the scope fully listed out included small details. I felt we might have been a bit vague on some of our request and that led to transition time between consultants.

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    UKG Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:
    Regions in Scope:  North America,Europe, Middle East & Africa
    Reviewer Role:  manager

    Consultant Recognized:  Beatriz McDonald
    Project(s) in Scope:  payroll maintenance

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.5x the time we expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I could not have asked for a better partner in this engagement. Beatriz helped us solve so many issues and was great at working independently and communicating with the whole team.

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    Optimizing Payroll and Reconciliation with UKG in the Distribution Industry

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG
    Products Implemented:  helped with payroll and CNESST
    Company Size:  0 – 1,000 Employees  /  Industry:  Transportation / Distribution
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Ashley Lilly
    Project(s) in Scope:  Canadian payroll – all this taxes and remittances

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Ashley is an extremely resourceful professional and has taught me more than I expected from a payroll and reconciliation standpoint. Without her knowledge transfer, a lot of what we are currently working in terms of audits and reconciliation would not have been possible without her help. Furthermore, thanks to Ashley, we were able to see areas where we significantly overpaid in turn saving us money.

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    UKG Recruiting, Benefits, & People Assist Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Recruiting / Onboarding,Benefits,People Assist
    Company Size:  0 – 1,000 Employees  /  Industry:  Other
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Tami Williams
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Excellent experience, proficient project management, senior level skills with UKG products, communicates in a way that non-technical professionals can understand the scope of work and required tasks from each contributor. Very satisfied with Paytech and especially with Tami Williams!

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    UKG Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll
    Company Size:  20 – 50k Employees  /  Industry:  Retail
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Chele Herlein
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  4x+ time expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Chele was a great partner and was an extension of our Payroll Tax Team. She is passionate about Payroll taxes (god bless her) and very knowledgeable on the subject. She understands the ins and out of UKG Taxes and provided a plethora of knowledge to our team.

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    UKG Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Legal
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Phebe Porbeni
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    PayTech was extremely responsive to our needs. They also identified features in the application that we were not utilizing and put forward real benefits to the firm by implementing these features.

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    UKG HR Core, Talent Management, Recruiting, Benefits, Payroll, & Employee Surveys Project

    5/ 5

    ERP Area: Workforce Management (Time & Labor Management)
    Software:  UKG (Ultimate Kronos Group)
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
    Company Size:  0 – 1,000 Employees  /  Industry:  Retail
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Sheena Fontaine, Gracie Anguiano
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Sheena did an amazing job evaluating the complexities within our system that required a great deal of attention to detail and patience. She utilized SMEs when needed and kept us updated throughout the project. We had full confidence in and greatly valued all of her feedback! Gracie was able to evaluate our situation from a systems and personnel standpoint and ensure all payroll needs were met with no interruption. She became part of the team and we will miss her dearly!

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    UKG Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Construction / Home Improvement
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Brandie Odom
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  3 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    That PayTech is a valuable resource.

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    UKG HR Core, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Benefits,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Agriculture / Forestry / Fishing
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Holly Tricher
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

    Systems Expertise  4 out of 5
    Implementation Process  4 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 2x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Team changed a lot

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Complete one project fully before assigning another.

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    UKG Payroll Project

    4/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Other
    Regions in Scope:  North America,Europe, Middle East & Africa
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Lauren Reeves
    Project(s) in Scope:  Optimization / Ongoing support services,Training,Payroll Processing

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  3 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 3 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    – Ensure time zone of business is aligned with Contractor/Partner
    – Ensure there is more communication options to connect with Contractor / Parner (i.e. cell phone)
    – Recommend daily end of day communications with Contractor / Partner to ensure thorough communication on statuses
    – Ensure better communication when the Payroll system is having technical issues. At times, our Contractor / Partner did not thoroughly communicate these issues and address then at that moment (left for next day)
    – Appreciated Contractors / Partners’ honest feedback, felt this was helpful

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    UKG Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Other
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Marci Hoskins
    Project(s) in Scope:  Payroll processing

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Please note that this was not a software implementation. Marci used our existing system to process our payroll for us.

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    UKG Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Benefits,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Michelle Trujillo – Jawanna Benjamin
    Project(s) in Scope:  Ongoing support to process payroll

    Systems Expertise  4 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

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    UKG HR Core, Talent Management, Recruiting, Benefits, Payroll, WFM, Leave Module, & People Assist Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,WFM, Leave Module, People Assist
    Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Priscilla Coats
    Project(s) in Scope:  Training,fix issues with UKG and review setup which was done during implementation with UKG. Also- provided best practices and training

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  3x time expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Would be helpful if we could review benefit plan details prior to project start date. Would allow more time to work and fix issues during the project. A lot of time was spent reading SPD’s and feel like we could have used that better but still happy with results from our project. Also- didn’t find out escalation support with UKG and PayTech until project was over. Would have been great to have that when I opened support cases with UKG.

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    UKG Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Reviewer Role:  Day to Day Leader of the HR Ops team and managing the Payroll functio

    Consultant Recognized:  Brian Mills
    Project(s) in Scope:  Payroll Processing and Optimization and Stabilization

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Team changed a lot

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    A skilled and knowledgeable consultant is key! Brian Mills saved the project for PayTech!! Highly skilled, friendly, rolled sleeves up and got work done! Two prior consultants did not meet expectations and created an odd working environment within our own organization.

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    UKG Ready & UKG Pro Time Project

    5/ 5

    ERP Area: Workforce Management (Time & Labor Management)
    Software:  UKG Ready (Formerly Kronos Workforce Ready),UKG Pro Time (formerly UltiPro Time)
    Products Implemented:  Benefits,Payroll,Not certain of all UKG components-I am new
    Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Morena Rivas
    Project(s) in Scope:  integration of other payroll from ADP

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    This was complex integration due fine tuning from Collective Agreement Rules to integration into UKG set up. Company should be clear of exactly what is required to this new system so one can prepare from the old layout. Example – From daily calcs down to hourly – vacation and personal leaves
    Expression requirements
    GL mapping accuracy

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    UKG PPS Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  PPS (Post Production Support)
    Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Priscilla Coats
    Project(s) in Scope:  Configuration on PTO changes

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    The consultant is very knowledgeable and proactive, and responsible. If they were given the backend configuration access to UKG that would be even better.

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    UKG HR Core, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Benefits,Payroll,All projects have been clean up driven not implementing new modules
    Company Size:  50 – 100k Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Chele Herlein
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    UKG though intuitive for the user, their customer support for the employer is subpar at best. The fact that we are having to pay a third party to fix all the messes that UKG created while continuing to pay a ridiculously high annual fee is infuriating. Paytech, Chele Herlein specifically , on the other hand is the only reason that we continue to use UKG as a provider. She stepped in to help clean up years of messes while spending excessive amounts of time on the phone to clean up messes that were solely created by UKG. UKG’s customer service model is ridiculous.

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    UKG Talent Management

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
    Company Size:  0 – 1,000 Employees  /  Industry:  Legal
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Alvin Scott and ShaQwan Autery
    Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  4x+ time expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    They were wonderful. No issues.

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    UKG HR Core, Talent Management, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Transportation / Distribution
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Thomas Lawry
    Project(s) in Scope:  Year End Payroll Process

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    If you are looking for guidance to close out your payroll year Thomas Lawry is the consultant, you want.

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    UKG HR Core, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Benefits,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Aerospace / Aviation / Automotive
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Tom Lawry
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Budget time for the speed of the UKG software (it runs very slow for us). Tom was great and new his stuff!!! He’s willing to go above and beyond.

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    UKG Payroll Project

    4/ 5

    ERP Area: HR/Human Capital Management
    Software: UKG (Ultimate Software)
    Products Implemented:
     Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Jasmine
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  3 out of 5
    Implementation Process  3 out of 5
    Responsiveness  3 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 4x+ cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

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    UKG HR Core, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Payroll
    Company Size:    /  Industry:
    Regions in Scope:
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Crystal Ivester
    Project(s) in Scope:  Year-End Taxes

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.5x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    You need to follow through on all communication given by UKG.

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    UKG HR Core, Talent Management, Recruiting, Benefits, Payroll, & Employee Surveys Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
    Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Jawanna Benjamin
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Project experience was great. We started with a consultant and then were reassigned a few weeks in to a new one due to an abrupt departure by the initial one. This caused some panic on my side of things, but Jawanna immediately put us at ease with her knowledge, demeanor and follow-up. We pivoted from the original SOW a bit as we had multiple projects going on simultaneously and chose to have Jawanna work on our accrual and 401k match configuration for the new year. Jawanna was patient, responsive and quickly answered a couple of SOS messages – even into the evening on payroll processing days. I cannot say enough positive things about her or this consulting experience.

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    UKG HR Core, Talent Management, Recruiting, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Real Estate
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Holly Trichler
    Project(s) in Scope:  Year end

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  4x+ time expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I loved working with Holly, she was a blessing during the YE project.

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    UKG HR Core, Talent Management, Recruiting, Benefits, Payroll, Employee Surveys, & Employee Case Management Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management
    Company Size:  0 – 1,000 Employees  /  Industry:  Real Estate
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Holly Trichler, Spencer Matthews
    Project(s) in Scope:  Year end 2023

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    PayTech helped us navigate year end after our payroll manager suddenly went on leave. They stepped in with no notice, very little context, and a software system that often creates more challenges for our team than assistance. Holly was able to execute in a very short amount of time and with very little input/assistance from our very grateful team.

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    UKG HR Core, Talent Management, Recruiting, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Education
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Michelle Trujillo
    Project(s) in Scope:  Year-end tie out

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner did not identify issues that came up during implementation and we had some change orders

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Our partner PayTech went out of their way to help to make sure all year-end tasks stayed on time, was very pleasant to work with. Without Michelle’s expertise I would have never made it through UKG’s year-end chaos.

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    UKG Talent Management, Recruiting, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Non-Profit
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Tami Williams
    Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Team changed a lot

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Tami and the folks at PayTech were very helpful in discovering the optimal way to use our LMS. I would definitely partner with them again.

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    UKG HR Core, Recruiting, & Benefits Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software),UKG/PlanSource
    Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits
    Company Size:  1 – 5k Employees  /  Industry:  Government / Military
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  ShaQuawn Autery
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    The relationship with PayTech and our consultant, ShaQuawn, were exceptional and instrumental in ensuring we had a successful Open Enrollment. Navigating and troubleshooting issues within the UKG Ben Admin/PlanSource system can be extremely aggravating and frustrating. Had it not been for our PayTech consultant, we are not sure we would have had as successful of an outcome that we did.

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    UKG Payroll Project

    4/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Legal
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Consultant Recognized: Lauren
    Project(s) in Scope:  Training,Support when Payroll Specialist left Firm

    Systems Expertise  4 out of 5
    Implementation Process  3 out of 5
    Responsiveness  2 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 2 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.5x the time we expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Overall, Lauren had quite a bit of UKG and payroll knowledge. Unfortunately our project did not get started timely due to access issues. Once she had access, she informed us of upcoming time off that overlapped with payroll processing dates. This was disappointing as 1. we were relying on PayTech to process our payroll as we did not have anyone else with the knowledge to do it. 2. if we had more advance knowledge of this time off, we could have requested a different consultant. After that, Lauren then was sick and was out for about a week, which is no fault to her, but added to the frustration of availability for what we needed the services for. Additionally, Lauren would regularly be unavailable, join meetings and then drop off due to connectivity issues, etc. only to find out hours later when trying to reach her. Lastly, it would be helpful if the consultant was in the same or similar time zone to help with availability.

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     UKG Ready Project

    5/ 5

    ERP Area: Workforce Management (Time & Labor Management)
    Software:  UKG Ready (Formerly Kronos Workforce Ready)
    Products Implemented:  Recruiting / Onboarding,Benefits,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Legal
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Lauren Reeves
    Project(s) in Scope:  Optimization / Ongoing support services,Payroll transmission support

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Lauren was supportive and understanding of our needs

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    UKG Great Places to Work & Employee Surveys Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Great Places to Work & Employee Surveys / Sentiment
    Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Barbara Gallup
    Project(s) in Scope:  Entity change

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I learned a lot myself about our UKG system. Our PayTech partner was instrumental in that learning.

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    UKG HR Core, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Benefits,Payroll
    Company Size:  100k+ Employees  /  Industry:  Manufacturing
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Brandie Odom
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  4x+ time expected
    Cost vs. Expectations: Less than we budgeted!

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Team changed a lot

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I loved Brandie. She was very knowledgeable.

    The only thing I would say is maybe have a person that is in the same time zone.

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    UKG Great Places to work module, & Employee Surveys Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Great Places to work module with UKG,Employee Surveys / Sentiment
    Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Barbara Gallup
    Project(s) in Scope:  Entity change

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I learned a lot myself about our UKG system. Our PayTech partner was instrumental in that learning.

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    UKG HR Core, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Benefits,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Other
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Dianne Harrison
    Project(s) in Scope:  Open Enrollment Setup

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Don’t wait until the last minute next time! I was new to the company and deadlines became really tight. I very much appreciate PayTech pushing quickly through our project needs and getting our project out on time!

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    UKG HR Core, Talent Management, Recruiting, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Jenn McGrath
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Get started earlier.

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    UKG Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Benefits,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Brandie Odom
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

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    UKG HR Core, Recruiting, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Brandie Odom
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    PayTech was wonderful to work with and Brandie exceeded all expectations. Would definitely use them again!

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    UKG Talent Management, Benefits, & Employee Surveys Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Employee Surveys / Sentiment
    Company Size:  5 – 10k Employees  /  Industry:  Business / Professional Services
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Rhoda White
    Project(s) in Scope:  Optimization / Ongoing support services,Training

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    The overall experience was excellent – I was new stepping into handling Open Enrollment – Rhoda kept me on track and also provided excellent support throughout the timeline.
    She also helped us work through another issue that occurred with one of the benefit plans and provided an effective solution to implement that saved time, and corrected the error.

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    UKG HR Core, Talent Management, Recruiting, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
    Company Size:  20 – 50k Employees  /  Industry:  Manufacturing
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  MARCI HOSKIN
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    NONE. ALL WAS DONE WELL

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    UKG & Benefits Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Benefits
    Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Rhoda White
    Project(s) in Scope:  Benefits Open Enrollment

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    We definitely need to brainstorm prior to open enrollment and start early to achieve all of the obstacles we went through. All and all working with Rhoda made the experience a good one!

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    UKG Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Agriculture / Forestry / Fishing
    Regions in Scope:  North America,Europe, Middle East & Africa
    Reviewer Role:  Consultant

    Consultant Recognized:  Gracie Anguiano
    Project(s) in Scope:  Optimization / Ongoing support services,Training

    Systems Expertise  4 out of 5
    Implementation Process  4 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.5x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I would have begun the internal training earlier once staffing levels were improved.

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    UKG Payroll Support

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll Support
    Company Size:  100k+ Employees  /  Industry:  Transportation / Distribution
    Regions in Scope:  North America
    Reviewer Role:  Management

    Consultant Recognized:  Rhoda White
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Our consultant was a rockstar!

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    UKG Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Other
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Rhoda White / Marci Hoskin
    Project(s) in Scope:  Optimization / Ongoing support services,Coverage during leave

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    They are able to take the lead on communication with UKG and have great insight into legal payroll obligations/expectations.

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    UKG Payroll Project

    5/ 5

    ERP Area: Workforce Management (Time & Labor Management)
    Software:  UKG UTM
    Products Implemented:  Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Sonal Khanna
    Project(s) in Scope:  Time and Attendance integration

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Less than we budgeted!

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    We don’t have any “lessons learned,” the partners completely met our budget, expectations and timelines.

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    UKG HR Core, Talent Management, Recruiting / Onboarding, Benefits, Payroll, & Financials Implementation

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Financials
    Company Size:  0 – 1,000 Employees  /  Industry:  Real Estate
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Heather Shrum
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

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    UKG Recruiting, Benefits, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Recruiting / Onboarding,Benefits,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Other
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Kelly and Crystal
    Project(s) in Scope:  GTL adjustments

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Our company was slightly unsure of the plan due to it not matching what we were told by UKG, but it worked out perfectly and saved us time, money, and countless mistakes made by human error. The consultants worked “freaky fast’ but with amazing accuracy!

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    UKG HR Core, & Payroll Implementation

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Payroll
    Company Size:  5 – 10k Employees  /  Industry:  Other
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Sonal Khanna
    Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

    Systems Expertise  3 out of 5
    Implementation Process  4 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    It was overall good with the timeline given but would like if consultant was able to fully know what is needed and if additional knowledge resource/support is required.

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    UKG Workforce Central

    5/ 5

    ERP Area: Workforce Management (Time & Labor Management)
    Software:  UKG Workforce Central (formerly Kronos Workforce Central)
    Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Jennifer Ellorreaga
    Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Less than we budgeted!

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    PayTech was extremely easy to work with and they listened to exactly what we needed as far as why and when. We felt like a partner with them and not just another paying customer. I would say bring your facts about your project and be ready to dive right into the process!

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    UKG Talent Management, Recruiting, & Payroll Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Non-Profit
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Sonal
    Project(s) in Scope:  Training,Help learning T4’s

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  4x+ time expected
    Cost vs. Expectations: Less than we budgeted!

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    PayTech is a true pleasure to deal with. They are so professional and really work hard to meet our business outcomes.

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    UKG Talent Management, Recruiting, Benefits, Payroll, & Employee Surveys Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
    Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Katie Knox
    Project(s) in Scope:  Training

    Systems Expertise  5 out of 5
    Implementation Process  4 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    It would have been helpful to have greater top leadership support.

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    UKG HR Core, Recruiting / Onboarding, Payroll, UKG Ready and Scheduling Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll,UKG Ready and Scheduling
    Company Size:  0 – 1,000 Employees  /  Industry:  Non-Profit
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Morena
    Project(s) in Scope:  Optimization / Ongoing support services,Training

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    PayTech is consistent, reliable and their communication is outstanding! I have worked with three different consultants at PayTech and they have all been amazing!

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    UKG HR Core, Talent Management, Recruiting, Benefits, Payroll, & Employee Surveys Implementation

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software),ActivPayroll;Replicon
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
    Company Size:  0 – 1,000 Employees  /  Industry:  Wholesale
    Regions in Scope:  Europe, Middle East & Africa
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Melissa Bouchard
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.75x the time we expected
    Cost vs. Expectations: 1.75x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    All lessons learned were related to the sofware vendors and not the implementation partner (Paytech). Paytech was an excellent partner in every respect.

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    2939 Reviews

    UKG HR Core, Payroll, & Financials Implementation

    5/ 5

    ERP Area: Database Migration
    Software:  UKG
    Products Implemented:  HCM (HR Core),Payroll,Financials
    Company Size:  0 – 1,000 Employees  /  Industry:  Real Estate
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Heather Shrum
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

    Systems Expertise  4 out of 5
    Implementation Process  4 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

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    2939 Reviews

    UKG Online Life Events Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG (Ultimate Software)
    Products Implemented:  Online Life Events
    Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Bryan Turner
    Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  2x time expected
    Cost vs. Expectations: 1.5x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I can’t complain about anything. Timing overrun was due to internal resources. Paytech was extremely patient/accommodating.

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    2939 Reviews

    UKG HR Core, Recruiting, Onboarding, Payroll, & Benefits Implementation

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  UKG
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Cheryl Turner was amazing!!!
    Project(s) in Scope:  Initial deployment (Phase 1), Programmed talent management

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  2x time expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    My representative Cheryl Turner was amazing. She was readily available and always willing to chip in when needed. She tried to keep me on track, however, at no fault of hers deadlines were extended on my end. I did not realize the time I needed to put into this project. therefore this pushed my deadline.

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    2939 Reviews

    UKG HR Core, Talent Management, Recruiting, Benefits, & Payroll Implementation

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  Ultimate Software
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Business / Professional Services
    Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Mary Kay Thoms
    Project(s) in Scope:  Initial deployment (Phase 1)

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Utilize PayTech to the fullest capabilities. Don’t try and take on the whole project on your own. PayTech is here to assist and has the knowledge to manage the whole project.

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    2939 Reviews

    UKG HR Core, Talent Management, Recruiting, Payroll, & Employee Surveys Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  Ultimate Software
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Employee Surveys / Sentiment
    Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Gerald Thompson
    Project(s) in Scope:  payroll processing

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Gerald has provided a spreadsheet to track each payroll’s changes and a payroll calendar. I feel this proactiveness has made our payroll smoother.

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    2939 Reviews

    UKG HR Core, Talent Management, Recruiting, Benefits, Payroll, Employee Surveys, & Financials Project

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  Ultimate Software
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Financials
    Company Size:  0 – 1,000 Employees  /  Industry:  Real Estate
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Gerald Thompson Jr.
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Our consultant has been extremely professional and helpful in assisting our team. He worked diligently to ensure that our payroll and other special projects were completed and correct. He is extremely thorough and detail oriented.

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    2939 Reviews

    UKG HR Core, Recruiting, & Payroll Implementation

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  Ultimate Software
    Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
    Company Size:  5 – 10k Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Priscilla Diers‑Marsh
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    Was this review ...?

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    2939 Reviews

    UKG HR Core, & Talent Management Implementation

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  Ultimate Software
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
    Company Size:  1 – 5k Employees  /  Industry:  Retail
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Oscar Ayala
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: Less than we budgeted!

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Overall a successful implementation.

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    2939 Reviews

    Ultimate Software® HR Core, Payroll & Salary Planning Implementation

    4/ 5

    ERP Area: HR/Human Capital Management
    Software:  Ultimate Software
    Products Implemented:  HCM (HR Core),Payroll,Salary Planning
    Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Kristin Chamberlain
    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  3 out of 5
    Implementation Process  3 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    We could easily schedule meetings and work with PayTech.

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    2939 Reviews

    Ultimate Software Payroll Deployment

    4/ 5

    ERP Area: HR/Human Capital Management
    Software:  Ultimate Software
    Products Implemented:  Payroll
    Company Size:  5 – 10k Employees  /  Industry:  Aerospace / Aviation / Automotive
    Regions in Scope:  North America
    Reviewer Role:  Director

    Consultant Recognized: 
    Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

    Systems Expertise  4 out of 5
    Implementation Process  4 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I came on board late in the project, but PayTech provided us some excellent consultants that help us to clean up some of the less that correct set up.

    As for Lessons Learned, we should have engaged PayTech sooner.

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    Ultimate Software HR Core, Talent Management, Recruiting & Payroll Implementation

    4/ 5

    ERP Area: HR/Human Capital Management
    Software:  Ultimate Software
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
    Company Size:  5 – 10k Employees  /  Industry:  Other
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Consultant Recognized:  Oscar Ayala
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

    Systems Expertise  4 out of 5
    Implementation Process  4 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    Was this review ...?

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    Q Q: Can you help a Canadian client with US payroll processing and a US company with Canada payroll processing?

    A: Yes. We have US and Canadian consultants who possess both US and Canadian payroll expertise. Our Canadian employees are based in Canada.

    Q Will you provide a rough estimate of what your implementation fees would look like for an implementation prior to having a call with you.

    We prefer a call with the client and UKG, as each implementation is unique depending on size, special considerations, location, module selection and many other factors. Once we speak with the client, we can provide a more accurate estimate of our services.

    Q I may require your payroll processing services on an interim basis to cover leave of absence and vacation – can you handle this?

    We can parachute in to provide onsite or remote support to run payroll until the individual either returns or the you decide to move to outsourced payroll, at which time, we can assist in the transition.

    Q I may need two resources - one for implementation right now and one for payroll processing when we launch in in a few months – is this something you can handle?

    Of course! We can parachute a consultant in to assist with implementation immediately and then we can plan for a consultant to do processing in the future.

    Q We had a difficult implementation and need help with our configuration – can you help?

    Yes, we can absolutely provide post-implementation support including configuration assistance/review, training, etc.

    Q Can you assist in the interim if I lose my payroll staff mid-implementation once they realize their jobs are being eliminated?

    Yes. We are often brought in to provide the support in this exact situation – not only can we keep the payroll moving forward, we can also assist with the client-side implementation if desired.

    Q Do you have resources with both transnational or international experience?

    Yes. We have processed payroll and/or implemented payroll systems in 55+ Countries.

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