ERP Area: HR/Human Capital Management
Software:  Workday HCM
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
Company Size:  100k+ Employees  /  Industry:  Retail
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure that the consultants you are provided have significant experience and are not on their first or second implementation out of school.

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  50 – 100k Employees  /  Industry:  Real Estate
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  9
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Need to make sure you have your processes, governance and operating model sorted out before you implement new technology

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  20 – 50k Employees  /  Industry: Aviation
Regions in Scope:  North America
Level of Complexity:  9
Reviewer Role:  Decision Maker

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  2 out of 5
Implementation Process  4 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It’s been helpful having a consulting firm assist with the implementation. We’re on a very tight timeline so I would suggest starting sooner.

HR Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core)
Company Size:  10 – 20k Employees  /  Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa, Latin America, North America, South Asia
Level of Difficulty:  8
Reviewer Role:  Project Leader

Project Status:  My company is currently implementing our project

Consulting Partner:  PwC
Project(s) in Scope:  Initial deployment (Phase 1)
Most important decision criteria:  Reputation, Price, Previous experience with partner
Partner NPS Score:   10

Systems Expertise  4
Implementation Process  4
Responsiveness  5
Quality of Consultants 4
Flexibility / Adaptability 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
SuccessFactors is a complicated system. Ensure that your HR folks understand key concepts such as position management. Ensure alignment with Executive Team prior to implementation.