ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Non-Profit
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan
Reviewer Role:  Project Leader

Consultant Recognized:  Donald Coleman
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,Data Support

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Providence provided top notch support and we have continued to use their services for ongoing support with different technology initiatives.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Non-Profit
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Donald Coleman
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be sure to get references and real-life examples from current users.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Aerospace / Aviation / Automotive
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Denise Miller
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Partnership was excellent. The team is very knowledgeable and responsive to our questions.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Donald Coleman
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Work on this project transpired over the pandemic which was not optimal and added time to the project. However, we were able to complete the project without going too far over our initial goal because of assistance and insight from Providence resources.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Time & Attendance
Company Size:  1 – 5k Employees  /  Industry:  Computers (Hardware, Desktop Software)
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Project Leader

Consultant Recognized:  Diego Murcia Mejia
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Set expectations clear with project timeline with the partner. Do not let the vendor communicate project timeline. Work with the partner to provide other potential solutions as they have a lot of experience.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Andrew Condit and Paul Hubert
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Ready (Formerly Kronos Workforce Ready)
Products Implemented:  Payroll,Financials
Company Size:  0 – 1,000 Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Dylan Holland, Paul Hubert
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be proactive and get a good start on your project so you have more time at the end to to fine tune the small issues while you still have access to the experts at Providence Technology Solutions.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Time (formerly UltiPro Time)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Consultant

Consultant Recognized:  Debbie Michala
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,Project Management

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Cost vs budget was not a result of Providence Technology Solutions, without their involvement project costs would have escalated. The earlier you engage with the partner the better off you will be from a project perspective. This partner was able to provide customer focus/service we were not getting from UKG directly.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented:  HCM (HR Core), Benefits, Payroll
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Don Coleman
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.75x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Contract with the Providence Team sooner than we had engaged. The value added was tremendous given we had no inhouse knowledge of the system we were implementing.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Ready (Formerly Kronos Workforce Ready)
Products Implemented:  Recruiting / Onboarding,Benefits,Payroll,Employee Case Management
Company Size:  0 – 1,000 Employees  /  Industry:  Retail
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Josue Fabris
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Customers should be made fully aware of what each module they are implementing entails. Also, the partners should come prepared to every meeting with answers to the questions asked the week before.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Ready (Formerly Kronos Workforce Ready)
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Case Management
Company Size:  0 – 1,000 Employees  /  Industry:  Construction / Home Improvement
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Sophie Jones
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  2 out of 5
Implementation Process  3 out of 5
Responsiveness  5 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ask as many questions as possible from the very beginning. What would have helped is having a group that was fully knowledgeable with the product we were integrating. Every time we asked a question they would have to go back and find the answer and get back to us. We also went through a couple different people on the Providence Technical Solutions team as people were being removed for not being up to par with our expectations.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Ready (Formerly Kronos Workforce Ready)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  North America
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  1 out of 5
Implementation Process  1 out of 5
Responsiveness  2 out of 5
Quality of Consultants 1 out of 5
Flexibility / Adaptability 1 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would absolutely require that a member from UKG be on the project team and in the project meetings from the get go. I did not have access to anyone on the UKG side until we were already live in payroll, and there were many things that did not work correctly when we went live.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Ready (Formerly Kronos Workforce Ready)
Products Implemented:  Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Entertainment / Recreation
Regions in Scope:  North America
Reviewer Role:  Backup PRoject Leader

Consultant Recognized:  Josue Fabris
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
He was always there to answer questions. I never had to wait for answers.

ERP Area: HR/Human Capital Management
Software:  Paylocity
Products Implemented:  Benefits
Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Shelley Pinegar and Aaron Bryan
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Always difficult to know exactly what the payroll company needs and the vendor really needs. Always hit and miss method.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Kevin Turner
Project(s) in Scope:  Initial deployment (Phase 1),Training

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Test, test, test. We have some issues that it seems that Dayforce is having a hard time supporting since we use their HR module but not their benefits module. That seems to create some issues regarding pre-tax benefits that have limits such as DCFSA, Limited Purpose FSA, HSA contributions, etc.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Don Coleman
Project(s) in Scope:  Initial deployment (Phase 1),Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during the project

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We would have committed to using Providence more and less with Dayforce and in house.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented:  HCM (HR Core),Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Real Estate
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Shayne Baptiste
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I wish we would have had Providence as our partner when implementing Ceridian Dayforce for our organization. We were referred to them after we had implemented and they have been great with getting our system set up the way it should have been vs. the way our implementation partner during implementation set up our environment and told us it could not be changed. Providence and their employees helped us figure out Ceridian’s potential for our needs. We will continue to use Providence for our needs whenever we can as they have been great with helping us with reporting, benefits and any other needs that have come up. They are easy to work with and are knowledgeable in the Ceridian software and do not promise us anything that cannot be done; they will be upfront if the system cannot handle what we need/want but will help us figure out a solution that works for us if that is the case.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented:  Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Other
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Subject Matter Expert

Consultant Recognized:  Les Murphy
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during the project and we had some change orders

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I have no insight to the costs.

ERP Area: HR/Human Capital Management
Software:  Employee Navigator
Products Implemented:  Benefits,Employee Navigator Online Enrollment
Company Size:  20 – 50k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Broker/Consultant

Consultant Recognized:  Karene Crane
Project(s) in Scope:  Annual Renewal Update and new carrier file feed integration

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Karene Crane handled all the new carrier integration work, as well as the annual update of the system. Whenever I have issues, I rely on her to answer questions and provide accurate responses. She also works very well directly with clients.

ERP Area: HR/Human Capital Management
Software:  Employee Navigator
Products Implemented:  Employee Navigator
Company Size:  1 – 5k Employees  /  Industry:  Consulting
Regions in Scope:  North America
Reviewer Role:  Consultant

Consultant Recognized:  Karene Crane
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Great partner – continued follow up on the project until it was completed – professional

ERP Area: HR/Human Capital Management
Software:  Employee Navigator
Products Implemented:  Benefits
Company Size:  100k+ Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Karene Crane
Project(s) in Scope:  Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  3x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The team led by Karene are extremely professional and knowledgeable in their craft.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Trainer\User

Consultant Recognized:  Don Coleman
Project(s) in Scope:  Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Providence Rocks! Ceridian was fair.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Company Size:  0 – 1,000 Employees  /  Industry:  Entertainment / Recreation
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Donald Coleman
Project(s) in Scope:  Initial deployment (Phase 1),Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with the consultant earlier in the process would have helped to make our project implementation even smoother.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented: 
Company Size:  0 – 1,000 Employees  /  Industry:  Marketing / Market Research / Public Relations
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
What was promised is not what was given in some cases. Ensure the customer is set for success – so much is put on the customer to ensure success when a new system they are unfamiliar with is being used for the first time. Yes, hand holding is appreciated.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Company Size:  10 – 20k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Donald Coleman
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  3 out of 5
Responsiveness  5 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
You really need to review your custom programs and have a solid conversion plan for them. Also, work on benefit plans earlier as not all companies have golden parachute plans and they can be complex and difficult to blend into conventional plans.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Products Implemented: 
Company Size:  0 – 1,000 Employees  /  Industry:  Consulting
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Kevin Turner
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ask more detailed questions based on our current operations and expectation. Provide ICs that are more knowledgeable with the system as we had a lot of issues with questions not being answered correctly bc the ICs didn’t know the correct answers. IC’s should provide a clear and concise answers that encompasses are aspects of the system. They should be the SME’s not the client. We had numerous issues with not getting full answers to questions asked and had to go through one task several times to get it working. This was very frustrating and frankly annoying.

ERP Area: HR/Human Capital Management
Software:  Dayforce
Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Jennifer Morrow
Project(s) in Scope:  Optimization / Ongoing support services,Benefits Module – Open Enrollment Event Configuration

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This is our first time going through Open Enrollment with Ceridian Dayforce. Our Benefits plans were not set up by our Dayforce Benefits consultant (from the implementation group) as clean as expected. The DF consultants would show the correct configuration of our Benefits plans in the TEST environment, but then the setup is not correctly transferred over in our PROD environment. Needless to say, there was a lot of back of forth during the implementation period. Jennifer Morrow helped configure our Benefits plans for our Open Enrollment in two weeks and made set up corrections/cleaned up as she went along. Jennifer made herself available for last-minute changes, and I truly appreciate her thoughtful approach.