Get a world of seasoned professionals dedicated to your success. ServiceNow Professional Services provides governance, architecture advice, and quality assurance to help drive your business outcomes.

SERVICENOW IMPLEMENTATION SERVICES

Effectively Deploy Your Solution with Unparalleled Expertise

Our proven ServiceNow implementation methodology ensures your solution is done right the first time and helps you achieve maximum value. Using an out‑of‑the‑box approach, we work with you to understand your business objectives so we can accelerate your ServiceNow deployment and prepare for future enhancements.

OPTIMIZATION SERVICES

Get More Value and Continuously Improve Your Experience

ServiceNow offers a range of services to support you after implementation, helping your solution become part of everyday use.  We will be there with you to ensure the changes you make don’t affect your performance, you scale optimally, and you have the structure in place to help you grow.

TRAINING AND CERTIFICATION

Build Expertise and Realize ROI Faster

We offer an expansive portfolio of training offerings across IT, HR, Customer Service, and other departments that cover the ServiceNow platform. Whether you are just getting started or ready to expand your skills and knowledge of ServiceNow, we can show you how to work at lightspeed and maximize your utilization.

  • Glassdoor Rating:3.6
  • Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
  • Glassdoor Headquarters:Santa Clara, CA
  • Glassdoor Founded: 2004
  • Glassdoor Ownership Type: Company - Public (NOW)
  • Glassdoor Revenue: $1 to $2 billion (USD) per year

    5 Reviews for ServiceNow Professional Services

    Raven Certified

    2939 Reviews

    Ultimate Software Talent Management, Recruiting, Manager Self Service & Benefits Implementation

    2/ 5

    Software: Ultimate Software
    Modules Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Manager self service, benefits enrollment
    Company Size:  1 – 5k Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Reviewer Role: Project Team Member
    Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)

    Did you get the business value that you thought you would achieve from this project?
    Some of our goals were achieved, but not all

    Systems Expertise 3 (out of 5)
    Implementation Process 1 (out of 5)
    Responsiveness 3 (out of 5)
    Quality of Consultants 1 (out of 5)
    Flexibility / Adaptability 2 (out of 5)

    SPEED & COST
    Speed vs. Expectations: Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?  
    Partner did not identify issues that came up during implementation and we had some change orders

    Was the implementation team who actually performed the work the same team that was proposed? 
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? 
    Ultimate software will not provide any best practices or brainstorm ideas on how to fit your process into there system. They will tell you how to toggle options on and off and that is it.

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    Raven Certified

    2939 Reviews

    Ultimate Software Payroll Implementation

    5/ 5

    Software: Ultimate Software
    Modules Implemented:  Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Other
    Regions in Scope:  North America
    Reviewer Role: Project Team Member
    Project(s) in Scope: Phase 1: Initial Implementation / Go-Live

    Did you get the business value that you thought you would achieve from this project?
    Some of our goals were achieved, but not all

    Systems Expertise 5 (out of 5)
    Implementation Process 4 (out of 5)
    Responsiveness 4 (out of 5)
    Quality of Consultants 4 (out of 5)
    Flexibility / Adaptability 4 (out of 5)

    SPEED & COST
    Speed vs. Expectations: 2x time expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?  
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed? 
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? 
    My advice would be to have a project team member who has had prior experience with the vendor.

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    Raven Certified

    2939 Reviews

    ServiceNow HR Service Delivery Implementation

    3/ 5

    HR Software:  ServiceNow
    Products Implemented:  HR Service Delivery
    Company Size:  20 – 50k Employees  /  Industry:  Telecommunications
    Regions in Scope:  North America
    Level of Complexity:  8
    Reviewer Role:  Project Team Member

    Project(s) in Scope:  Initial deployment (Phase 1)

    Systems Expertise  3 out of 5
    Implementation Process  3 out of 5
    Responsiveness  3 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 3 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner did not identify issues that came up during implementation and we had some change orders

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    We need cloud expert to help with installation.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow Implementation

    5/ 5

    HR Software:  ServiceNow
    Company Size:  50 – 100k Employees  /  Industry:  Manufacturing
    Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
    Level of Complexity:  10
    Reviewer Role:  Project Team Member

    Project(s) in Scope:  Initial deployment (Phase 1)

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

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    Raven Certified

    2939 Reviews

    ServiceNow Implementation

    3/ 5

    HR Software:  ServiceNow
    Company Size:  20 – 50k Employees  /  Industry:  Communications
    Regions in Scope:  North America
    Level of Complexity:  7
    Reviewer Role:  Project Leader

    Project(s) in Scope:  Optimization / Ongoing support services

    Systems Expertise  3 out of 5
    Implementation Process  3 out of 5
    Responsiveness  3 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 3 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    POC is very important

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