ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 Financials
Company Size: 1000 – 4999 Employees / Industry: Public Services
Regions in Scope: United Kingdom Ireland
Reviewer Role: Project Leader
Consultant Recognized: Jon Simmonds
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
There were tweaks to a form that had originally been implemented on our system a couple of years ago and needed refreshing. With a long list of refinements from raising the ticket to publishing the current version took less than two weeks. I worked with Jon Simmonds on this small project and greatly appreciate his support, input and patience with me during this work. Jon and I spoke often and making changes in our test environment during those conversations allowed me to undertake testing and report back in quick time. Where there were limitations to what our end user wanted the form to do, Jon suggested alternatives that would read the same end goal, so a form that had been frustrating to use and stuck in the workflow now sees this form working well, with no negative comeback when the latest version went live, the support has been superb.
