ERP Area: Workforce Management (Time & Labor Management)
Software:  Workforce Software
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Financials
Company Size:  1 – 5k Employees  /  Industry:  Utilities
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Entire Team
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Upfront Schedule definitions would have helped tremendously. But that is a tasked owned by us.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented:  UKG Pro and UKG Dimensions
Company Size:  0 – 1,000 Employees  /  Industry:  Non-Profit
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Anita Hope
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Anita identified early on that our organization would benefit from UKG Dimensions’ advanced scheduling, however that is not what we had initially purchased. We’ve since taken her advice and are about to start work on the Advanced Scheduling options.

Software:  UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Non-Profit
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Anita Hope
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Getting a great consultant makes such a difference in the project implementation. We had scenarios that were not straightforward at all, and Anita helped us to find alternatives that would meet company needs and collective agreement requirements.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Mining
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Eric Wu
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Answers and availability were always there when needed, the answers themselves sometimes could have been a bit more guiding/with more details/how to manuals

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Consultant

Consultant Recognized:  Ash El Ghryanee
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The people were great. It’s the software that was very disappointing.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented:  Payroll,Time Keeping
Company Size:  0 – 1,000 Employees  /  Industry:  Retail
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  2 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  3x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Project has taken almost triple the amount of time than originally planned.