Erickson Senior Living’s recent transition from Workforce Central to the UKG Pro platform, supported by HyBridge Solutions, is a prime example of how modern workforce management systems can significantly improve the employee experience. Managed by Nathan Blumberg, Senior Director, Planning & Strategy, this ambitious project aimed to provide Erickson’s hourly workforce with enhanced flexibility, visibility, […]

“Forever Forward”: From next-gen AI solutions to enhanced global payroll capabilities, here are the top 15 takeaways from Workday Rising, held in Las Vegas, September 16-19, 2024. 1. The Launch of Workday Illuminate Workday introduced Illuminate, its next-generation AI platform designed to “accelerate, assist, and transform business processes.” David Somers, Chief Product Officer at Workday, […]

Raven Intelligence Awarded 2024 Master Key of Success in Innovation – Adaptation by IHRIM Honoring Leading HR Technology Practitioners, Innovators, Educators, and Executives Raven Intelligence is proud to announce it has been awarded the prestigious 2024 Master Key of Success in Innovation – Adaptation by the International Association for Human Resource Information Management (IHRIM). This […]

We’re excited to announce the upcoming release of Raven Intelligence’s 2025 HR software Buyer’s Guides! These comprehensive guides will provide in-depth insights into partner selection for leading HR software solutions, including Oracle, Workday, SAP SuccessFactors, UKG, and Dayforce.  These guides will cover essential topics such as common pitfalls in partner selection, aligning partner expertise with […]

Workday Rising is officially in full swing, offering hundreds of expert-led sessions, hands-on experiences, industry-specific solutions, and peer networking opportunities to get everyone inspired. In a panel discussion yesterday, industry leaders came together to explore the evolving role of AI in business, particularly in human capital management. The panel included: Josh Lannin, Vice President Of […]

Oracle CloudWorld put a spotlight on AI, multi-cloud ecosystems, and customer-driven innovation. The event, held September 9 – 12 in Las Vegas had plenty of big moments and strategic announcements, as Oracle pushed its technology forward while grappling with the complex realities of an AI-driven, multi-cloud world. Below are Raven Intelligence’s 15 key takeaways from […]

The enterprise software industry is preparing for a series of fall conferences that will shape the direction for 2025. These events are crucial for software customers aiming to stay on top of emerging trends, connect real-time with other customers and peers, and explore the latest innovations in products and services. Below is a preview of […]

Beyond the Review: Establishing a Culture of Excellence with CrossVue As technological innovations are continually reshaping the industry landscapes, fostering a company culture of excellence is no easy feat. Yet, at CrossVue, a leading consulting firm specializing in Workday deployments and business transformations, excellence isn’t just a buzzword – it’s a way of life. Behind […]

Beyond the Review: Key Insights for a Successful SAP SuccessFactors Implementation A successful HCM implementation project is essential for organizations seeking to optimize workforce management, boost employee engagement, and propel their business growth. Partnering with a reliable consulting firm can provide expertise and strategic guidance throughout the process, from planning to post-implementation support. Their experience […]

I attended my first Workday Innovation Summit last week, an event that proved insightful in understanding the significant transformations within the organization and offered a valuable introduction to the new leadership team. After 19 years, Workday has evolved from an HCM with a HR fan-like following to a global ERP suite with over 10k customers, […]

Beyond the Review: HR1Systems’ Total Luxury Care #TLC Customer Service Philosophy HR1Systems is more than just a consulting firm; it’s a full-service implementation and optimization partner for HRIS systems, payroll processing, and managed services. Born out of a passion for science and data analytics and an extraordinary career journey, it stands as a testament to […]

Beyond the Review: SAP SuccessFactors Innovation, Excellence, and the Future with TalenTeam Finding the right implementation partner can make all the difference in the ever-evolving landscape of human resources (HR) technology. This is especially true in the realm of SAP SuccessFactors, where TalenTeam stands out as a company deeply committed to customer success and innovation. Founded […]

Beyond the Review: El Car Wash Implements UKG Full HR Suite in 8 Weeks with HRchitect HRchitect specializes in human capital management (HCM) and offers expertise throughout the entire lifecycle of HCM technology. They’ve assisted over 4,000 organizations worldwide in crafting strategies and in selecting, implementing, and supporting a comprehensive range of HR and workforce […]

Beyond the Review: HR Transformation & Success Stories with Kathy Kruse, SVP of Business Development at Sability Embarking on a journey of HR transformation can be both exciting and daunting for most organizations. It’s a process that requires strategic planning, seamless execution, and the right partnership to ensure success. As a leading UKG consulting and […]

With all the AI hype in 2023, did it dramatically impact Enterprise Software implementations? The short answer is no. Based upon 500+ peer reviews of projects completed in the past 12 months, the story remains much the same. The quality and value that a software implementation brings (whether its ERP or payroll or HCM) still […]

The joining of RSM and Wise Consulting brings integrated, holistic workforce and human capital technology solutions to middle market and enterprise customers. Wise Consulting’s long-standing commitment to innovation and customer-centric services for UKG products complement RSM’s workforce advisory capabilities, including the firm’s reputation as a premier provider of assurance, tax, and consulting services. We had the opportunity to gain […]

Beyond the Review: HR Transformation with HRMS & Patriot Growth Insurance Services Patriot Growth Insurance Services (Patriot), a nationally recognized insurance brokerage firm known for its vigorous mergers and acquisitions activity, recently embarked on a HR transformation journey to streamline its processes and enhance efficiency. Amanda Ofcharsky, Director of HR Integrations and Operations at Patriot, and […]

This week, I attended SuccessConnect, the annual customer conference by SAP SuccessFactors, held in Las Vegas from October 2-4, and was able to join numerous customer-led sessions. Here are 10 key takeaways from insights provided by customers who have recently gone through an implementation. For a complete recap of the tech news announced at the […]

My focus for Day 2 at Oracle Cloud World was to hear as many customer stories and candid viewpoints on day-in-the-life uses of Oracle applications as possible. It wasn’t difficult as over 800 of the learning sessions (or mini-sessions held in the Expo Hall) were led by customers. My perception is that customers are genuinely […]

Here are 10 quotes that capture Day 1 highlights at Oracle Cloud World 23. 1. Generative AI is changing everything. “Is Generative AI the most important development in computing in our lifetime? Probably. Generative AI changes everything” – Larry Ellison, Chairman of the Board & Chief Technology Officer Oracle made multiple announcements about the first […]

In the continually-evolving world of work technology and software consulting, one question remains constant: What distinguishes a top consultant? Erica Niesse, Executive Vice President of Implementation at HRchitect, shares her insights into the characteristics that define successful HR consultants. Interwoven with HRchitect’s core principles, Erica provides a practical roadmap for companies entering their HR software […]

Driving Digital Transformation Success in Healthcare: A Conversation with HyBridge Solutions Digital transformation has become a crucial aspect of the healthcare industry, revolutionizing the way organizations operate and deliver care to patients and employees. In a recent interview, Jake Hammett, Senior Director of UKG Solutions and Strategy at HyBridge Solutions, shared the story of a […]

We recently had a chance to sit down with Christine Miller, Head of Global Operations at Rizing HCM, who shared her insights on the current HR tech landscape, trends, and some innovative solutions offered by Rizing HCM. Rizing is a premier SAP SuccessFactors consulting firm who has consistently been rated as a top partner by […]

Workday is one of the fastest-growing cloud-based solutions for human resources, finance, and planning. A significant reason for their success in the market can be attributed to the comprehensive ecosystem of technology and consulting partners who offer clients a holistic experience when planning for, deploying, using, and, sustaining the platform through change. One of these partners […]

Enterprise software vendors have partner ecosystems with hundreds, sometimes thousands of partners–each competing for a share of the project work. But, when it comes to winning projects, the pareto principle applies. It turns out that the same top 20% of partners end up winning 80% of the work. What sets these top partners apart from […]

If you are a professional services firm that provides implementation and consulting services around Enterprise Software, chances are you meet regularly with the software vendor’s partner management team. These regular touchpoints provide an opportunity to solidify your working relationship, review successes and challenges and ultimately result in more business for your organization. The preparation you […]

I attended the SAP HXM Partner Meeting (Newtown Square, NJ – 2/22-23), which brought together 150 partners to set partnership intentions for 2023, introduce new team members and leaders, preview new software releases and collaborate a group. Michael Pawlyszyn, SVP / General Manager of SAP SuccessFactors, North America, acknowledged the importance of SAP’s partner ecosystem […]

Key Takeaways and Lessons Learned from a Workday Implementation As organizations continue to adapt to an ever-changing landscape, implementing a new enterprise software has become a crucial step. No matter the size of your organization, software implementation is a challenging task that requires careful planning and accountability. Thorough planning from the beginning can help your […]

Guide to Top SAP SuccessFactors Implementation Partners Raven’s Guide to Top SAP SuccessFactors Implementation Partners SAP SuccessFactors is one of the world’s leading producers of software for the management of business processes, developing solutions that facilitate effective data processing and information flow across organizations. Today, SAP has more than 230 million cloud users, more than […]

Guide to Top Unit4 Implementation Partners Raven’s Guide to Top Unit4 Implementation Partners Unit4 has rapidly grown its partner ecosystem within the past year to implement and provide ongoing services and software extensions to its customers. Due to its rapid growth as a business and similar to the model that other Enterprise Software vendors employ, […]

Guide to Top UKG Implementation Partners Raven’s Guide to Top UKG Implementation Partners UKG has had close to 500 customer project reviews completed by customers on Ravenintel.com in the past 24 months. Through regular, independent customer surveys and analysis conducted by Raven Intelligence, UKG have successfully monitored, measured and steadily improved the quality of service […]

At Raven Intelligence, we see the good, bad and sometimes ugly results of digital transformation projects through our customer reviews. Close to 50% of Enterprise Software projects fail outright or fail to deliver the results anticipated. In some cases, customers unfortunately report their projects have taken them steps backward — hardly the outcome anticipated when […]

Founded in 2003, HRMS Solutions is an exclusively UKG implementation services consulting firm who works with organizations aspiring to transform their HR, payroll, and talent management functions with HCM technology. HRMS has enabled hundreds of mid-market companies throughout the U.S. and Canada to manage, empower, and optimize their workforce utilizing UKG solutions. Bonnie Tinder, CEO & […]

Much has already been written about SAP’s annual Human Resources customer and partner event, SuccessConnect held 9/12-14 in Las Vegas. The purpose of this article is to synthesize some of the best analyst reviews with my own observations in having attended both the SAP Partner Forum and conference. For many customers, this was the first […]

Attending the HR Technology Conference in Las Vegas last week felt like spring after a long winter. It was great to see so many HR colleagues, customers and friends and to feel the energy that only a live experience can bring—something we’ve missed in the past 2 years. Below are (6) highlights which summarize the […]

At Raven Intelligence, we see the good, bad and sometimes ugly results of digital transformation projects through our customer reviews.  Close to 50% of Enterprise Software projects fail outright or fail to deliver the results anticipated. In some cases, customers unfortunately report their projects have taken them steps backward — hardly the outcome anticipated when […]

Using data to gauge progress, make decisions and inform our course of action is the best way to ensure success during digital transformations and software implementation projects.  But not all data is created equal—so how do you know the difference? (Check out the full podcast at the end of this article or on the CloudWars […]

Hi there, We are happy to celebrate our 4th birthday and another edition of Raven Insights with you! Raven Intelligence was created in 2018 to provide a ‘bird’s-eye view’ of Enterprise Software project partners and modernize the partner selection process. We were the first (and only) company to provide the unfiltered, voice of customer data […]

As organizations are faced with the challenges of retaining talent during the Great Reshuffle, business leaders are left to craft creative benefits to set their organizations apart from others. But first, why is the Great Reshuffle even happening? Some say it’s because layoffs are scaring employees into seeking other employment; others may  not be happy […]

It’s no secret that digital transformations are pressing issues in today’s business world. Adding a new piece of technology isn’t just a lift and shift; to truly re-wire and re-think why a business has been doing things for years takes significant effort and time. These transformations often have significant dollar amounts associated with them—ranging from […]

Webinar: The Holy Grail of Project Team Management Bonnie Tinder, CEO & Founder of Raven Intelligence, was recently featured on a webinar with HRMS and Moovila to discuss the three main challenges of project team management, and how businesses can use technology to help ensure more successful projects. What Causes a Project to Fail? When […]

As with most organizations that relied on live events to power their revenue, Encore, a global events organization, experienced near to a 99% decrease in revenue as live events came to a screeching halt in 2020. We recently had the opportunity to speak with Carl Schleyer, Vice President of Total Rewards and HR at Encore, […]

HR Transformation and the Integral Step of Integrating Businesses and Systems Together  When embarking on their digital transformation projects, many organizations overlook the importance of a strong and strategic consulting partner. Many businesses going through digital transformations are doing so for the first time—meaning they don’t always know best practices for how to maximize their […]

Can “the customer is always right” motto go hand in hand with a positive employee experience? How do you use your own work culture as a key to customer success, long-lasting relationships, repeat customers and happy employees? Find out how Jodi Hayes, Rizing’s Chief Executive Officer (HCM), led her team to success and becoming the […]

Digital transformation: it’s a buzzword that’s been used for the last decade and onward.  As organizations identify a need to implement new software or revamp their business process to better meet goals, a new set of challenges arise outside of just identifying the transformation itself. Business leaders are suddenly tasked with identifying the goals of […]

Raven Insights – Fall 2021 Hello there, When it comes to digital transformation–every software customer wants a successful and painless implementation experience, and every software vendor and consulting partner wants a reference-able customer at the end. But based on what we know, having studied over 1,200 Enterprise Software projects, that doesn’t always happen! Raven Intel […]

Raven Intel becomes Raven Intelligence When it comes to digital transformation, every software customer wants a successful and painless implementation experience, and every software vendor and consulting partner wants a reference-able customer at the end. But after studying over 1,200 Enterprise Software projects (in over 40 countries!) — Raven Intel knows that doesn’t always happen.   […]

Goldilocks Principle for Consulting Partner Selection Mike Ettling, CEO of Unit4, recently wrote about the Goldilocks Principal for Consulting Partner Selection, as it relates to software selection.  The premise is that every midsize enterprise can thrive when it stops taking a ‘one size fits all’ approach to technology. This concept not only applies to technology, […]

  Top 10 Things Every Consulting Partner Ecosystem Should Have Most Enterprise Software vendors rely on a Channel Partners network to extend the value and reach of their products.  Microsoft has said that for every $1 of software they sell, their consulting partners make $9.  It’s the same with SAP, Salesforce, Workday, Oracle and others.  […]

What do motorcycles have in common with cutting edge HR software? For Driscoll’s, both were ingredients in their previous timesheet collection workflows. Today, after a successful, 5-star implementation of UKG by Align HCM, Driscoll’s is able to better focus on growing and delivering mouth-watering berries around the world—no heart-racing data-collection techniques (or motorcycles!) required. About […]

Rizing enables businesses to achieve an ‘intelligent enterprise’ through the implementation of SAP HCM technologies and Rizing’s cutting-edge products. Focused on services and consulting around SAP implementations exclusively, Rizing brings laser-focused expertise to all client projects.  A key contributor to their project success is the number of consultants in their ranks who hold SAP SuccessFactors […]

We had the opportunity to speak with two leaders at HRchitect to find out how they approach customer relationships and their approach to HCM implementations of UKG, WorkForce Software, iCIMS, and Ceridian. Matt Lafata, President & CEO, and Brian Kimball, EVP of Implementation Services, shared how they’re using communication & culture to build positive relationships […]

Customers planning a successful HCM implementation have a lot to consider–which software to implement, who will be on the internal team, the consulting partner and the timeline. Choosing the right consulting partner to help blueprint your project can help alleviate the stress and frustration typical of any major change, especially if you make your selection […]

Working at the intersection of people, technology and change, Agilyx Group has a two-decade record of success in the delivery of digital transformation projects for customers globally. They recently celebrated their 20-year anniversary as an Elite Unit4 partner firm and have a 4.6/5 ranking on Raven Intel. We spoke with Paula McKeown, Global Head of Professional Services for […]

February 2021: Raven Intelligence Newsletter In this month’s Raven Intelligence Newsletter, we explore these main topics: 1. How to get digital transformation right the first time. Hear from Rob Leonard, CEO of Sability, on what makes their customer digital transformation projects successful from the beginning. 2. “Know Your Why” — Or Prepare to Fail. Raven CEO, […]

Sability is an HCM professional services firm providing system implementation, managed payroll, and HR strategy & advisory services to companies across the U.S. and Canada. For over twenty-five years, the Sability team has built a reputation on building strong customer partnerships and delivering the highest quality services and customer satisfaction ratings. For over twenty-five years, […]

HR operations amidst a pandemic have propelled leaders across the world to think differently about their systems, reporting, and overall system efficiency. Customers who operated in an on-premise model or who used siloed legacy systems have needed to explore digital transformation and cloud software solutions. Despite the availability of accelerators and solutions, organizations still find […]

Enterprise Software projects in flight in 2020 were significantly impacted by the COVID-19 crisis–either put on hold, had a scope change or were cancelled altogether (see 7 Ways COVID-19 Has Impacted HR Tech Projects & Investments.)  Many organizations in the middle of a project rollout were consumed with immediate changes to their business and industry, […]

Thank you for subscribing to Raven Insights, a newsletter dedicated to illuminating Enterprise Software project success as told through the Voice of the Customer. Highlights include: > New Strategic Partnership: Raven Intel & Moovila! Raven Intel is delighted to announce a strategic partnership with Moovila, combining Moovila’s proprietary project risk-scoring tool, mPIX, with Raven Intel’s system […]

iXerv is a SAP SuccessFactors Gold Partner known for their high scoping accuracy and team consistencies throughout implementations. Boasting an 8.45/10 software satisfaction score, customers who use iXerv are 7.6% more likely to be satisfied with their SAP SuccessFactors products than the industry average (7.85/10). This week, we had the opportunity to talk with Bruno […]

5 Lessons From My Home Remodel That You Can Apply To Your Digital Transformation Project I’m sure I’m not the only one who watched one too many episodes of “Fixer Upper” during the stay-at-home season, and was inspired to embark on a large home remodel. Chip and Joanna Gaines make even the biggest home construction […]

HR Path is a global human resources specialist offering comprehensive services ranging from strategic thinking to the deployment of integrated tools in the field of human resources. With over 1000 employees and offices in 18 countries, they provide implementation services, application support, and specialized products for SuccessFactors, SAP® HCM and Workday. This week, we had […]

HRMS is a leading UKG consulting partner that consistently goes above and beyond their peers to achieve ultimate customer satisfaction, which can be seen through their customer reviews. Boasting a 4.9 out of 5 Raven profile rating, it’s no secret that HRMS is making waves and has successfully adapted to the digital communication channels that […]

Choosing the right partner for your SAP SuccessFactors implementation is critical to the success of your software project and more importantly–your long-term business outcome.  This 40-minute panel discussion (recorded 8/6/20 via LinkedIn Live) explores what you need to know to make a wise and confidence choice in a partner. > What questions should you ask […]

Jeremy Masters, Managing Partner at Worklogix has been an HR practitioner for over 22 years. He spent his early years with PwC Consulting, and IBM Global Business Services and has been involved in over 70 projects, specializing in helping large, global customers implement SAP SuccessFactors. We’ve received multiple reviews from customers for his firm’s recent […]

As we enter the second half of 2020, many organizations have adapted to a remote workforce and change in business levels as a result of COVID-19. For enterprise software companies and their consulting partners, that also means that the majority of customer interactions and software implementation will now take place digitally. OneSource Virtual (OSV), an […]

  Hi there, In the ever-changing world of Enterprise Software, it can be hard to find the right consulting partners or keep up with the latest acquisitions. Our monthly newsletter will keep you informed with the latest happenings. And don’t forget to leave a quick review to help professionals just like you to find the right partner for […]

COVID-19 has had significant impact on Human Resources Software customers, vendors and consulting firms–not only on projects currently in flight, but future investments this year and next.  Raven Intel surveyed 146 members of IHRIM and OHUG (Oracle Human Resources User’s Group) in April, 2020 to determine the degree and timeframe of impact and have produced a […]

Professional Services firms have had to quickly transition their practices to manage projects remotely. The COVID-19 situation has put a spotlight on the importance of effective communication, empowered employees and technologies that support flexible working. I attended a session on “how to execute projects with military precision (even in times of crisis)” presented by leaders […]

Analyst(s): Brian Sommer (TechVentive), Bonnie Tinder (Raven Intel) In the past 10 years, the Workday® partner ecosystem has undergone significant mergers & acquisition activity. This report highlights the major activity (including the recent acquisition of Collaborative Solutions by Cognizant, 5/2/2020.) >>WHY THIS REPORT MATTERS Service firms often make attractive acquisition candidates. They can be had […]

If you have started or are in the middle of an Enterprise Software project, COVID-19 has likely thrown your organization a curve ball.  We’ve surveyed 146 IT / Human Resources professionals and found that 27% have paused current projects, 23% have changed scope and 2% have cancelled them outright*.  For those who have PAUSED projects […]

For any organization in the middle of an Enterprise Software implementation, Coronavirus has just pulled the rug out from underneath.  In the best of times, these projects are challenging, but in the past 2 weeks a radical new reality has emerged.  At a minimum, project teams are dealing with a new world of remote work, […]

At Raven Intel, we know a thing or two about projects going over-schedule.  As a peer review site, dedicated to Enterprise Software implementation, one of the first questions we ask software customers is “was your project delivered on time?”  Over 60% of the Enterprise Software projects reviewed on our site were delivered late—with 16% being […]

Raven Intel has studied the peer reviews of over 500 Enterprise Software implementation projects completed in the past year.  We’ve seen a wide range in projects, customers and geographies, and have found direct correlation between a positive implementation experience and the long-term success of the software.  We rarely see customers who have had a bad […]

Sam Spector is the newest member of the OneSource Virtual (OSV) leadership team.  He recently joined OSV, an exclusive Workday partner which offers end-to-end services for customers, to lead the Professional Services organization.  He is no stranger to the Workday partner ecosystem, and previously helped to build and grow Meteorix from its inception through its […]

It’s been just over a year since the launch of Raven Intel, and I wanted to share some quick highlights. Raven’s mission is to make Enterprise Software implementation a positive experience for customers, and to help raise the visibility of Consulting firms (aka “Systems Integrators”) doing great work.  In my previous 20 years in the […]

At Raven Intel, we research partners who implement Enterprise cloud software to understand the composition of their company–the geography they serve, the type of projects they work on and the profile of consultants on their team.  Firmographic data is important, but to really know a firm is to know their customers.  The marketing adage, ‘your […]

Raven Intel has customer reviews from 3000+ Enterprise Software implementations.  Some are incredibly positive and document a successful project, while others have missed the mark and left customers wanting.  We ask “what did you wish you knew then, that you know now?” in the hopes that documenting this ‘tribal knowledge’ will help new customers to […]

Raven Intel was invited to SAPPHIRE as analysts to understand what makes them tick. We talked to customers, SAP executives, and partner organizations. What captured my attention can be summed up in the short phrase from Arlen Shenkman, EVP of Global Business Development and Ecosystems when I asked him about SAP’s approach to customer delivery […]

Brussels, Chicago—Adessa Group and Raven Intel announced today that they have entered into a partnership for service delivery benchmarking and data analysis on customer satisfaction and implementation metrics. Raven Intel is providing reports and data analysis based on cloud human capital management (HCM) customer reviews covering key performance indicators such as on-time and on-budget delivery […]

Customer “Experience Management” took center stage at SAPPHIRE NOW last week.  SAP’s acquisition of Qualtrics conceivably gives their customers tools to identify and marry customer feedback with operational data to create better business outcomes (referred to as “closing the Experience Gap”.)  The concept has potential application not only to SAP customers–but to SAP itself as […]

We had the opportunity to chat with Luc Bossaert, Chief Strategy Officer & Board Member at Adessa Group about a session we will be leading at Unleash, London, March 19-20th (“Multi-country Payroll Implementation: Lessons Learned from Over 200 HR Professionals”). In this 7-minute podcast, we cover some of the highlights of our “HCM Implementation Mythbusters” […]

Please note: an updated report / buyers guide with Workday partner M&A news has been written, 5/12/2020 and is available here. With market demand for Workday as well as other cloud HCM suites as high as its ever been, the need for well-qualified partners with certified resources and diverse capabilities to lead HR transformation efforts […]

Strengths: “Availability to address concerns and resolve problems promptly. Industry knowledge specific to our business.” HR Software:  Oracle HCM Consulting Firm:  HRchitect Products Implemented:  HCM (HR Core),Recruiting / Onboarding Company Size:  10 – 20k Employees  /  Industry:  Healthcare / Medical Regions in Scope:  North America Level of Complexity:  7 Reviewer Role:  Project Team Member Consultant Recognized:  Steve Glaser Project(s) in Scope:  Optimization / […]

HR Software:  ServiceNow Products Implemented:  Company Size:  10 – 20k Employees  /  Industry:  Healthcare / Medical Regions in Scope:  North America Level of Complexity:  6 Reviewer Role:  Project Leader Consultant Recognized:  Will Finnegan Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services Systems Expertise  5 out of 5 Implementation Process  5 out of 5 Responsiveness  5 out of […]

Using 200+ HCM Implementation reviews of SAP SuccessFactors, Oracle HCM, Workday, Ultimate Software, ServiceNow and Cornerstone, Raven Intel debunks 6 common myths about consulting partners and digital transformation efforts. Raven Intel has spoken with over 200 customers from every region, industry and size and have amassed HR software project reviews on over 500 HR software […]

Raven Intel recently published the Raven Service Delivery Index. Our VP of Research, Michele Davies, PhD, nets out what this index is, and why it’s important to customers. She also elaborates what we are hearing is going wrong with implementations. November’s Index: – On-Time Delivery – 60% – On-Budget Delivery – 57% – Star-Rating (Customer […]

Implementing your Workday, SuccessFactors or Oracle HCM in a condensed schedule might sound like a speedy way to go-live, but there are several considerations that will make or break your project success. Hear from our panel of (3) HR Transformation experts on what you need to know to make it work. Our panel of experts: […]

November, 2018:  Raven News Thank you for being a part of the Raven community!  This is our first official newsletter and we look forward to sharing some of our findings with you on a regular basis. This quarter was an exciting one for us as we officially launched Raven Intel at the HR Technology Conference, published the […]

I represent a software vendor (SAP SuccessFactors, Workday, Oracle HCM, ServiceNow, Ultimate Software, Cornerstone).  How can Raven Intelligence help me? Raven Intelligence is designed to help HR customers make a wise, well-informed decision about the consulting partner they choose to implement your HCM software.  Until recently, there has been little information publicly available about the […]

HR Software:  Workday Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll Company Size:  500 – 1,000 Employees  /  Industry:  Engineering / Architecture Regions in Scope:  North America Level of Complexity:  9 Reviewer Role:  Project Leader Partner:  Onesource Virtual Consultant Recognized:  Stephanie Gelber Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services Systems […]

Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Absence, Time Management and Benefits Company Size:  500 – 1000 Employees    Industry:  Advertising Regions in Scope:  North America Level of Complexity:  8 Reviewer Role:  Project Leader Partner:  Onesource Virtual Consultant Recognized:  Adam McConnell Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in […]

At Raven Intel, we measure Enterprise Software implementations and projects from the customer perspective–tracking schedule, budget, and customer satisfaction, among other KPIs.  We have amassed over 350 reviews and our database is growing every day.  We promote the positive reviews–but we certainly see others which are neutral and some which are…cautionary tales. While one poor […]

CHICAGO, IL, Sept. 10, 2018/ –Raven Intel, the first-ever peer review site for Human Capital Management software implementation, announces their launch at the HR Technology Conference in Las Vegas this week. Bonnie Tinder, Raven’s Founder and CEO, said, “Raven Intel was created to help customers make an informed decision about their Cloud Systems Implementation partner.  […]

HR Software:  SAP SuccessFactors Consulting Partner:  Adessa Group Products Implemented:  HCM (HR Core) Company Size:  10 – 20k Employees  /  Industry:  Finance / Banking / Insurance Regions in Scope:  Europe, Middle East & Africa Level of Complexity:  10 Reviewer Role:  Decision Maker Consultant Recognized:  Xe May Tieu Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW) […]

HR Software:  SAP SuccessFactors Consulting Partner:  iXerv Products Implemented:  HCM (HR Core) Company Size:  5 – 10k Employees  /  Industry:  Other Regions in Scope:  Europe, Middle East & Africa Level of Complexity:  10 Reviewer Role:  Project Team Member Consultant Recognized:  Ricky Shaw Project(s) in Scope:  Initial deployment (Phase 1) Systems Expertise  5 out of 5 Implementation Process  4 out of 5 […]

Make sure to check out the latest report produced on this topic here (May, 2020). This summer has already been a hot one for acquisition activity in the HR technology and services space.  Just this week alone we heard of Ultimate Software acquiring PeopleDoc, and Workday scooping up analytics firm Stories.bi. Within the Workday consulting […]

Raven Intel has interviewed over 2000 Enterprise Software customers about their recent implementation of Workday, SAP SuccessFactors, Ultimate Software, Unit4, ServiceNow, Cornerstone or Oracle HCM.  We found these organizations went through a thorough review process to ensure every feature and function met their needs, but in most cases the Consulting partner they chose to get […]

Raven Intel recently spoke with 100+ companies’ HR teams about their recent implementation of Workday, SAP SuccessFactors, Ultimate Software, ServiceNow, Cornerstone and Oracle HCM. All of these vendors (as do most major Enterprise software vendors) rely largely on Consulting partners to implement and provide services around their software. In a majority of these projects, Consulting partners […]

Raven Intel is asking the hard questions so customers can find the perfect implementation partner for their cloud HCM (Human Capital Management) project. We’re working to give customers the best information about what to expect from their partners.  Where do we get that information? From reviews by actual customers. We’re amplifying the voice of the […]

Raven Intel is asking the hard questions so Enterprise software customers can find the perfect project partner. Where do we get that information? From reviews by actual customers. We’re amplifying the voice of the past customer so the future customer can find the perfect partner. > Did the project succeed? > Did the consulting team […]

Who to Follow:  Our Top Picks   Jarret Pazahanick / @SAP_Jarret  SAP HCM and SuccessFactors Consultant, SAP Mentor Alumni, Managing Partner at EIC Experts   Naomi Bloom / @InFullBloomUS Renown and respected HCM Analyst and Advisor   Jon Reed / @jonerp Diginomica co-founder + Enterprise Irregular.  Enterprise Software expert   Dennis Howlett / @dahowlett Diginomica co-founder + Enterprise […]

Working with a skilled and experienced partner is KEY to a successful implementation.  SAP SuccessFactors offers two programs to help customers identify the right match: Consultant Certification and Recognized Expertise. Both programs validate partner credentials in distinct ways… Consultant certification: Our certification programs are for individual consultants.  ALL consultants, SAP SuccessFactors and partner consultants, must maintain in-depth […]

Many HCM software vendors have a structured Certification program for Consultants who work to implement and service their software.  Below is a collection of recent articles and publicly available information. SAP SuccessFactors Certification Definitions Certifications & REX (Recommended Expert) — Helping Our Customers Select the Right Partner(Bruce Hillier, SAP) How Recognized Expertise can help you […]

HR Software:  SAP SuccessFactors Products Implemented:  HCM (HR Core) Company Size:  10 – 20k Employees Industry:  Manufacturing Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa, Latin America, North America, South Asia Level of Difficulty:  8 Reviewer Role:  Project Leader Project Status:  My company is currently implementing our project Consulting Partner:  PwC Project(s) in Scope:  Initial deployment (Phase 1) Most […]

HR Software:  SAP SuccessFactors Partner NPS Score:   10 Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Other Company Size:  5 – 10k Employees   Industry:  Pharmaceutical / Chemical Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia Level of Difficulty:  9 Reviewer Role:  Project Leader Consulting Partner:  Worklogix Consultant Recognized:  Jeremy Masters Project(s) in Scope:  Initial […]

HR Software:  SAP SuccessFactors Consulting Partner:  iXerv Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size:  0 – 1,000 Employees  /  Industry:  Entertainment / Recreation Regions in Scope:  Europe, Middle East & Africa Level of Difficulty:  7 Reviewer Role:  Project Leader Consultant Recognized:  Yasmin Pretorius Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and […]

The long-term success of your Enterprise Software is dependent upon its implementation (and the Consulting partner you chose!)  Partner due-diligence is imperative, and Raven Intel is a resource designed to help you research, engage and review your Consulting partner.  Don’t let these situations happen to you! How BBSI Blew Millions on an Oracle Cloud Solution […]

“Make sure that you have representatives from the business as project team members.  Also conduct several meetings to get your front line employees opinions and recommendations.” What HCM vendor have you chosen / implemented?  SAP Successfactors Your HCM Project Status My company has completed our project! Please select the type of products you have implemented: Talent Management […]

Lessons Learned:  “Spread out the implementation of modules.” What HCM vendor have you chosen / implemented?  Ultimate Software What partner did you use?   iHouse Your HCM Project Status:  My company has completed our project! Modules Implemented: HCM (HR Core) Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Recruiting / Onboarding Payroll How did you find your partner […]

“Itelligence’s strength was their LMS expertise and a no-nonsense approach to implementation. They listened to what we wanted andneeded and delivered an approach that lined up with those needs.” What HCM vendor have you chosen / implemented?   SAP Successfactors Your HCM Project Status:   My company is currently implementing our project What products are you implementing?   Learning How did […]

I’ve spent the last few days at the World Investment Forum in Park City, Utah breathing in the spring mountain air and meeting with the other attendees about how they make critical partnering decisions. These C-suite and director level leaders of investment firms, pension funds and foundations tell me the most important component is figuring […]

Here are some of our favorite Go-Live celebration cakes found on Twitter & LinkedIn…  Show us your Go-Live cake or celebration by posting a picture in the Comments section here!

Jarret Pazahanick SAP HCM / Payroll / SuccessFactors Consultant / SAP Mentor Alumni Original article here SuccessFactors re-launched Professional Certification about 2.5 years ago, which has a requirement of three projects and customer references to be able to qualify, and as of October 25, 2017 only 49% of official SuccessFactors partners currently have at least one […]

The deal sees Accenture deploy Oracle software as part of the Department’s payments system overhaul. Leon Spencer (ARN)10 April, 2017 05:30 The Department of Defence has awarded Accenture an $8.38 million contract for the provision of software support activities as part of its payment system overhaul. The contract period, according to tender documents, is from […]